AMANDA INSKEEP
jacksonville,fl
Summary
Knowledgeable Fraud Analyst with strong background investigating theft, forgery and other types of fraud. Well-versed in institutional policies and regulatory standards. Analytical and thorough in identifying and tracing different fraudulent activities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Analytical Dispute Investigator known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, regulatory compliance, and evidence analysis. Excel in communication, problem-solving, and critical thinking to navigate complex disputes and deliver fair resolutions.
Overview
23
23
years of professional experience
Work History
Dispute Investigator
SoFi
Jacksonville, FL
12.2024 - Current
- Drafted dispute investigation reports containing a summary of the dispute and findings.
- Researched consumer disputes, including gathering and analyzing relevant information from various sources.
- Prepared detailed summaries of case facts for review by management or other staff members.
- Evaluated evidence submitted by consumers in support of their claims.
- Conducted interviews with consumers, creditors, debt collectors, and other parties involved in consumer disputes.
- Attended training sessions related to dispute resolution processes or other relevant topics.
Fraud and Risk Analyst
BMO Harris Bank
jacksonville, Fl
05.2024 - Current
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
- Coordinated with external partners such as banks or payment processors to resolve issues related to fraudulent transactions.
- Participated in regular meetings with other departments to discuss ongoing cases, share information, and ensure coordinated response to suspected fraud.
- Trained new hires on company policies, procedures, and best practices in fraud detection and prevention.
- Coordinated effective investigations by working closely with law enforcement officers and attorneys.
- Enhanced business fraud detection with knowledgeable advice and implementation support.
- Addressed reported fraud to verify accusations and identify investigation requirements.
- Researched, evaluated and helped integrate new technologies to detect deposit check fraud.
AML/KYC Senior Officer
Citi Bank
jacksonville, Fl
08.2016 - 04.2024
- Produced metric dashboards, identified operational risks and recommended corrective action plans.
- Executed potential solutions to monitor, detect, or prevent money laundering or financial terrorism.
- Identified red flags and suspicious activity, investigating patterns and typologies to develop solutions.
- Utilized anti-money laundering case management tools to monitor, research and analyze transaction trends.
- Collaborated with cross-functional teams to develop and implement AML solutions.
- Understood, applied and communicated in-depth knowledge of BSA, OFAC and AML program requirements.
- Facilitated information sharing among various departments to build more cohesive and effective AML program.
- Identified trends and patterns in data analysis to improve effectiveness of AML monitoring systems.
- Assisted in updating AML policies, procedures, and risk assessments to ensure compliance with regulatory requirements.
- Conducted sanctions, PEP and adverse media checks.
- Advised senior management on changes required to enhance existing AML and KYC procedures.
- Participated in regular meetings with stakeholders to discuss progress of the AML and KYC program.
- Assisted with investigations into any suspicious activities or transactions identified through monitoring systems.
KYC Senior Officer
Citi Bank
jacksonville, Fl
08.2016 - 04.2024
- Monitored industry trends and compliance regulations to ensure organizational alignment.
- Developed and implemented robust compliance policies and procedures across business units.
- Advised leadership on effective risk mitigation strategies related to compliance issues.
- Executed regulatory and audit remediation deliverables to address compliance gaps.
- Maintained comprehensive knowledge of relevant laws, regulations, and compliance best practices.
- Built collaborative partnerships among diverse stakeholders to enhance compliance efforts.
- Managed junior officers conducting initial due diligence reviews for customer onboarding.
- Reviewed customer onboarding forms for data accuracy against public information sources.
Senior Dispute Analyst
Citibank
jacksonville, Fl
08.2016 - 04.2024
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
- Helped address debit and credit card fraud by working with internal teams to trace and correct faults.
- Coordinated with external partners such as banks or payment processors to resolve issues related to fraudulent transactions.
- Recommended improvements to existing processes based on insights gained through analysis of fraud trends.
- Educated staff members throughout organization about common signs of fraud so that they could better recognize potential threats.
- Created detailed reports summarizing findings from completed investigations for management review.
- Optimized fraud identification through better models and updated trend analyses.
- Implemented new tools and technologies to enhance efficiency and effectiveness of fraud detection process.
- Trained new hires on company policies, procedures, and best practices in fraud detection and prevention.
- Resolved escalated customer complaints regarding disputed items within established timelines.
- Prepared monthly metrics reports outlining the number of open and closed cases, average time taken per case closure.
- Monitored changes in industry regulations that impacted dispute resolution processes and procedures.
- Actively participated in meetings with internal teams to discuss trends in disputes and develop strategies for resolving them quickly and efficiently.
- Utilized various software applications such as Microsoft Excel and Access for tracking and managing disputes.
Quartermaster
United States Navy
Norfolk, Va
05.2002 - 03.2006
- Evaluated emerging technologies for potential integration into supply chain strategy.
- Oversaw logistics operations, including transportation planning and warehouse management.
- Prepared forecasts and budgets for supply chain operations based on historical data and current trends.
Education
Bachelor of Arts - Administration
Florida State College
Jacksonville, FL05-2012
Associate of Applied Science - Administration
Florida State College of Jacksonville
Jacksonville, Fl05-2009
Skills
- Tableau Expertise
- SAS Experience
- Anti-Money Laundering
- Machine Learning
- Statistical modeling
- Cybersecurity knowledge
- Telephone and email etiquette
- Fraud prevention
- Fraud patterns
- Transaction review
- Fraud and anomaly analysis
- Fraud Detection
- Banking operations
- Verbal and written communication
- Dispute Resolution
- Anti-Fraud Systems
- Pattern detection
- AML Compliance
- Fraud identification
- Transaction monitoring
- Activity monitoring
Timeline
Dispute Investigator
SoFi
12.2024 - Current
Fraud and Risk Analyst
BMO Harris Bank
05.2024 - Current
AML/KYC Senior Officer
Citi Bank
08.2016 - 04.2024
KYC Senior Officer
Citi Bank
08.2016 - 04.2024
Senior Dispute Analyst
Citibank
08.2016 - 04.2024
Quartermaster
United States Navy
05.2002 - 03.2006
Bachelor of Arts - Administration
Florida State College
Associate of Applied Science - Administration
Florida State College of Jacksonville
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