Amanda Iosco
Fairfax,VA
Summary
High-energy, friendly Corporate Trainer bringing more than 17 years of experience in the service industry and solid history of achievement in teaching, motivating and coaching employees to make lasting, positive impact on business operations. Skilled in engaging trainees, building rapport and providing exceptional customer service. Motivational to trainees to excel and strive for excellence.
Overview
19
19
years of professional experience
Work History
Certified Corporate Trainer/Bartender
Hooters of America, LLC
Chantilly, VA
09.2022 - 06.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Confirmed customers' ages for alcohol service and never served guests to the point of intoxication.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Greeted frequent visitors by name and explained new promotions.
Shift Supervisor
Starbucks
Fredericksburg, VA
04.2022 - 10.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Guided staff on implementing promotions and marketing programs.
- Coached team members to increase productivity and reduce workplace accidents.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Assisted upper management with daily operations to meet standards of service and quality.
Guest Experience Manager
Cavamezze Grill
Fayetteville, NC
02.2022 - 04.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Set challenging yet attainable goals to encourage continuous staff development.
- Cash handling with the cash register drawers and safe.
Certified Corporate Trainer/Bartender Shift Manager
Hooters of America, LLC
Fairfax, VA
02.2004 - 05.2021
- Practices and trains consistent quality service, through food and beverage, to create repeat guests, which attribute to growing and building the brand/business.
- Confirmed customers' ages for alcohol service and never served guests to the point of intoxication.
- Fulfilling the position of shift leader when not bartending.
- Coordinates and conducts individual training to all new employees, trained 450+ personnel.
- Develops, manages, tracks, and reports progress on training to management.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Supervised cleanliness of guest service areas before, during and after service.
- In 2012 Promoted to Regional Training Coordinator; trained in the VA/MD/DC region (11 stores), led new store openings in the U.S.
Regional Training Coordinator/Recruiter
Hooters of America, LLC
Fairfax , VA/MD/DC Region
05.2012 - 06.2013
- Led 2 new store openings.
- Oversaw the completion of New hire packets for Front Of the House (FOH) and Back Of the House (BOH).
- Reviewed, audited, and ensured completion of all required forms and documentation.
- Conducted training for Managers in Training (MIT's).
- Inventory on all training materials necessary for FOH, Bar, and BOH.
- Developed and maintained in store trainer levels..
- Led trainings for up to 150 employees on weekly basis.
- Offered specific training programs to help workers improve health and wellness of the team to maintain image standards.
- Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs for new employees as well as current employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC05.2008
Skills
- Course design
- Team development strategies
- Staff presentations
- New employee training
- Motivational speaking
- Performance-Driven
- Enjoys Leadership Roles
- Exceptional Interpersonal Skills
- Team-Player
- High-energy, friendly, and positive
- Customer Satisfaction
- Highly Responsible and Reliable
- Empathetic And Personable
- Highly Successful At Event
Planning - Active Listening Skills
- Suggestive selling
- Safe serving knowledge
- Service-oriented mindset
- Cash and credit transactions
Affiliations
- Regional Training Coordinator for VA/MD/DC Region for Hooters of America, LLC.
- Graduated from the University of North Carolina at Wilmington with a GPA 3.8 out of 4.0
- President of Lambda Pi Eta (Communication Studies Honor Society) 2006-2008
Timeline
Certified Corporate Trainer/Bartender
Hooters of America, LLC
09.2022 - 06.2023
Shift Supervisor
Starbucks
04.2022 - 10.2022
Guest Experience Manager
Cavamezze Grill
02.2022 - 04.2022
Regional Training Coordinator/Recruiter
Hooters of America, LLC
05.2012 - 06.2013
Certified Corporate Trainer/Bartender Shift Manager
Hooters of America, LLC
02.2004 - 05.2021
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington