Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Software
Work Preference
Quote
Teacher

Amanda Jack

West Valley City,UT

Summary

Proven professional with a track record of enhancing customer satisfaction and retention at Premier Mentoring, adept in CRM software and interpersonal skills. Excelled in account administration and customer relationship development, achieving record-breaking retention rates. Demonstrates exceptional problem-solving abilities and professionalism, consistently exceeding sales and service targets.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Account Specialist

Zurixx LLC
09.2012 - 10.2020
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Kept detailed records of daily activities through online customer database.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
  • Implemented new strategies to improve account retention rates and reduce customer churn.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Retention Specialist

Premier Mentoring
02.2007 - 09.2012
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Played a pivotal role in achieving record-breaking customer retention rates year-over-year within the organization.

Sales Manager

Dial America/Bank of America
01.2000 - 05.2006
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Mortgage Loan Processor

Associates Financial Services
02.1995 - 01.2000
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Worked with underwriters to fix application problems and resolve issues.
  • Checked loan documents for accuracy prior to closing.
  • Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
  • Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.

Auto Loan Collector

First Security Bank
03.1991 - 02.1995
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Achieved performance goals on consistent basis.
  • Increased loan repayment rates by proactively monitoring delinquent accounts and implementing effective collection strategies.

Education

High School Diploma -

Hunter High School
West Valley City, UT
06.1992

Skills

  • Account Administration
  • Customer relationship development
  • Document Management
  • Microsoft Office proficiency
  • Contract Negotiation
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Adaptability and Flexibility
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Sales Techniques
  • Time management abilities
  • Professional Demeanor
  • Interpersonal Skills
  • Analytical Thinking
  • Effective Communication
  • Multitasking
  • Account Servicing
  • Excellent Communication
  • Due diligence
  • Business Development
  • Terms negotiation
  • CRM Software
  • Documentation skill
  • Billing resolutions
  • Customer Engagement

Accomplishments

  • Supervised team of 15 staff members.
  • Top Performance 3 years in a row by increased yearly revenue over 1.5 million.

Certification

  • CPSP - Certified Professional Sales Person
  • Certified Customer Service Representative

Timeline

Account Specialist

Zurixx LLC
09.2012 - 10.2020

Customer Retention Specialist

Premier Mentoring
02.2007 - 09.2012

Sales Manager

Dial America/Bank of America
01.2000 - 05.2006

Mortgage Loan Processor

Associates Financial Services
02.1995 - 01.2000

Auto Loan Collector

First Security Bank
03.1991 - 02.1995

High School Diploma -

Hunter High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

CRM-Sugar

Basic Computer Skills

Work Preference

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPaid sick leaveWork from home optionPaid time offFlexible work hours401k match

Quote

You often meet your fate on the road you take to avoid it.
French proverb

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Amanda Jack