AMANDA JACKSON
MISSION,SD
Summary
I have been employed with Mission Ace Hardware (605-856-4441, Noah Tucker) and in that time I have held all of the job titles that one could obtain, and there is just no more room for career growth within the business. I am looking for employment where I can continue to grow and nurture a career.
I am a friendly person with a great attitude. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Bookkeeper, Interim Manager, Sales, Clerical
Mission Ace Hardware
Mission, South Dakota
08.2016 - Current
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Reconciled vendor statements to assist in monthly closings.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Directed clients and guests to correct departments, rooms and staff members.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Obtained signatures for financial documents and internal and external invoices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Surveillance Operator
Rosebud Casino
, SD
2015 - 2015
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Submitted highly detailed surveillance reports to General Manager after every shift, carefully documenting all activity during shift.
- Completed daily log of surveillance observations.
- Reported violations and suspicious patrons to supervisors.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Monitored establishment activity to proactively identify suspicious behavior.
- Enforced adherence to state gaming regulations and company policies and procedures.
Sales
Mission Ace Hardware
Mission, SD
04.2013 - 10.2014
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Cashier & Co-Supervisor
Cenex
Mission, SD
05.2011 - 08.2012
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by inputting in company database.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Would report to work to open at 05:30AM and would work my shift and even doubles if short handed for the next shift.
Cashier, MoneyGram Operator
Buche's Foods
Missio, SD
02.2010 - 04.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Understood and followed oral and written directions.
- Self-Starter- Took on and completed store tasks
Temp Office Manager
Sicangu Tikaga Okiciyapi- Habitat For Humanity
Mission, SD
05.2008 - 09.2009
- Helped with prep, set up, and breakdown of community and public events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Entered data into computer systems, updating records and files with new information.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Sorted mail and answered phone calls to assist with administrative needs.
- Helped organize and implement programs and projects to aid community and individuals.
- Adhered to strict confidentiality policies in regard to personal and financial data.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Read plans, instructions or specifications to determine work activities.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Education
Some College (No Degree) - Human Services/ Criminal Justice
08.2015
The last I checked I had about eight credits remaining to achieve my AA degree in Human Services/ Criminal Justice.
- [Semester, Year] - Dean's List 2015/2016
Enhanced Certification in Dental Assisting
02.2011
Basics, Courses For Human Services/Criminal Justic
08.2010
High School Diploma -
05.2010
Skills
- Data Entry
- Organizational Skills
- Clerical
- Verbal Communication
- Proficient in Computers; MS Office, ie Word, PowerPoint, Excel
- Attention to Detail
- Reliable and Trustworthy
- Problem Resolution
- Accounting and Bookkeeping
- Customer Relations
- Payroll Administration
- Invoice Processing
- Bank Statement Reconciliation
- A/P and A/R
- Cultural Awareness
- Schedule Management
Timeline
Bookkeeper, Interim Manager, Sales, Clerical - Mission Ace Hardware
08.2016 - Current
Sales - Mission Ace Hardware
04.2013 - 10.2014
Cashier & Co-Supervisor - Cenex
05.2011 - 08.2012
Cashier, MoneyGram Operator - Buche's Foods
02.2010 - 04.2011
Temp Office Manager - Sicangu Tikaga Okiciyapi- Habitat For Humanity
05.2008 - 09.2009
Surveillance Operator - Rosebud Casino
2015 - 2015
Sinte Gleska University - Some College (No Degree), Human Services/ Criminal Justice
U.S Career Institute - , Enhanced Certification in Dental Assisting
Sinte Gleska University - , Basics, Courses For Human Services/Criminal Justic
Todd County High School - High School Diploma,