Amanda Jackson
Friendswood,Texas
Summary
Over 16 years of experience working front and back office in a clinical setting as Medical Assistant/Restorative Therapy Team Leader for all modalities and Medical Office Management. Known for dedication in providing excellent patient care and Customer Service, highly effective at satisfying patient care needs. Knowledge of MDVIP Connect, ATHENA, APRIMA and Medinotes EMR. Affiliated with MDVIP since 5/2015. Overall broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope.
Overview
30
30
years of professional experience
Work History
Medical Assistant MDVIP Affiliated
Dr. A. Brannen, Dr. J. Johnston, Dr K. McCree-Zeek
03.2018 - 03.2024
- Performed MDVIP Pre-Wellness Comprehensive Health Assessments using advanced testing and diagnostic screenings creating a customized wellness plan ensuring Value in Prevention.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
ICON WELLNESS CENTER
08.2009 - 07.2016
- Served as a key member of healthcare team for busy family medical practice
- Assisted MD, Chiropractor and PA, ensuring optimal care and efficient daily functioning of office
- Duties: taking medical history, vital signs, performing injections, venipuncture and ancillary tests such as EKG’s, urinalysis, non-invasive techniques such as electronic stimulation, applying heat and cold, monitoring and teaching range of motion exercises and stretching techniques as well as other diagnostic procedures
- Ensured cleanliness, sanitation, maintenance of exam rooms and equipment
- Managed inventory and stocked rooms
- Administrative duties: answering phones, scheduling appointments, maintaining medical records, patient processing and refilling medication.
Medical Assistant
Clearlake Dermatology
10.2008 - 07.2009
- Assisted Dr in preparing for dermatology & cosmetic in office procedures, basic exams, kept notes/ dictated for Dr
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared specimens for pathology.
Medical Team Manager
PMA Medical Clinic
02.2007 - 12.2007
- Inspired strong sense of team work
- Ensured optimal patient care and smooth daily functioning in office
- Managed & logged vaccines, inventory and MSDS.
- Led employee relations through effective communication, coaching, training, and development.
- Developed performance measurement strategies, identifying areas for improvement.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Activities Coordinator, Restorative Therapy Team Leader
Woodland Village/ Waldon Healthcare Center
08.1994 - 02.2007
- Interdisciplinary Administrative Team Member in skilled/ rehab facility assisting residents in all modalities including cognitive behavior
- Created monthly schedule of Recreational, Occupational and Physical Activities
- Assisted patients in group and individual restoring range of motion, eating and communication
- Updated all charts and logged all interaction
- Responsible for keeping work space clean and safe.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within program.
- Organized fundraising events to support department and raise money for future activities.
- Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
Education
Associate of Science - Medical Front And Back Office
Texas School of Business
Houston, TX01.2009
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Clinical Documentation
- Direct Patient Care
- Patient-focused care
- Electronic Health Records
- Compassionate
- Patient Assessments/ Preventative Wellness
- Professionalism and Ethics
- Medical office administration
- Adaptable
- Data Entry
- Data Integrity
- Keyboard Entry
- Medical Terminology
- Schedule Management
- Records Preparation
- Document Scanning
- Office Supplies and Inventory
Affiliations
- MDVIP
Timeline
Medical Assistant MDVIP Affiliated
Dr. A. Brannen, Dr. J. Johnston, Dr K. McCree-Zeek
03.2018 - 03.2024
Medical Assistant
ICON WELLNESS CENTER
08.2009 - 07.2016
Medical Assistant
Clearlake Dermatology
10.2008 - 07.2009
Medical Team Manager
PMA Medical Clinic
02.2007 - 12.2007
Activities Coordinator, Restorative Therapy Team Leader
Woodland Village/ Waldon Healthcare Center
08.1994 - 02.2007
Associate of Science - Medical Front And Back Office
Texas School of Business
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