Amanda Jackson
Huntsville,AL
Summary
Proactive Hotel General Manager with extensive experience in increasing occupancy rates through strategic marketing, partnerships, and revenue management. Skilled in operations management, budget planning, and staff training, ensuring high-quality standards and compliance. Known for exceptional guest relations, vendor negotiation, and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Hotel General Manager
SAMI Associates LLC Dba Quality Inn & Suites
04.2024 - 08.2024
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of 104-room hotel with staff of 12 employees.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Hotel General Manager
Saharra Hospitality LLC Dba Quality Inn & Suites
05.2023 - 04.2024
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of 104-room hotel with staff of 11 employees.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
General Manager
Vardan LLC Dba Wyndham Garden Hotel
06.2015 - 01.2024
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Housekeeping Supervisor
Vardan, LLC Dba Radisson Hotel Group
04.2013 - 08.2013
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
High School Diploma -
Sparkman High School
Harvest05.2000
Skills
- Brand Management
- Guest Relations
- Vendor interaction
- Revenue Generation
- Guest accommodations
- Guest satisfaction
- Guest experiences
- Operations Management
- Hospitality Management
- Office and staff streamlining
- Marketing
- Staff Training
- Safety Procedures
- Regulatory Compliance
- Hospitality
- Guest services management
- Cash Handling
- Food and Beverage Operations
- Training and mentoring
- Guest complaint resolution
- Outstanding communication skills
- Staff Supervision
- Quality Assurance
- Employee Scheduling
- Talented leader
- Staff Training and Development
- Staff Scheduling
- Employee Development
- Telephone Etiquette
- Community Relations
- Property Management Systems
- Guest Relations Management
- Employee Performance Reviews
- Promotions
- Reservations Management
- Hotel operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Teamwork and Leadership
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Guest Services
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Operational Efficiency
- Hotel Management
- Flexible Schedule
- Team building
- Microsoft Office proficiency
- Room Inspections
- Front Desk Management
- Self Motivation
- Interviewing and Hiring
- Professionalism
- MS Office
- Payment Processing
- Time management abilities
- Inventory Management
- Guest Registration
- Shift Scheduling
- Performance Evaluations
- Supply Purchasing
- Personnel Supervision
- M3
- Goal Setting
Timeline
Hotel General Manager
SAMI Associates LLC Dba Quality Inn & Suites
04.2024 - 08.2024
Hotel General Manager
Saharra Hospitality LLC Dba Quality Inn & Suites
05.2023 - 04.2024
General Manager
Vardan LLC Dba Wyndham Garden Hotel
06.2015 - 01.2024
Housekeeping Supervisor
Vardan, LLC Dba Radisson Hotel Group
04.2013 - 08.2013
High School Diploma -
Sparkman High School
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