Amanda Jackson
Glendale,AZ
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Uber Techonologies
Phoenix, AZ, US
09.2022 - Current
- Makes reasonable procedure exceptions to accommodate unusual customer requests, resulting in 97% customer satisfaction
- Provides accurate and appropriate information in response to customer inquiries within 8 hours
- Works with upper management to ensure appropriate changes were made to improve customer satisfaction to 100%
- Achieved customer satisfaction rating of 97% within 3 months, exceeding corporate target
Order Filler
Master Electronics
Phoenix, AZ, US
07.2021 - 09.2022
- I am responsible for handling requests of goods, merchandise, and products, and ensures the orders are filled
- The job description also includes packaging products safely and securely ensuring the package gets to the customer undamaged
Customer Experience Associate
Master Electronics
Phoenix, AZ, US
07.2021 - 09.2022
- Demonstrate ability to anticipate customer needs and provide prompt, efficient solutions
- Developed and implement customer service policies and procedures to optimize customer satisfaction
Fraud Detection Specialist
PSCU
Phoenix, AZ, US
06.2020 - 04.2021
- Monitor members credit union account to provide protection against fraud
- Make outbound and take inbound calls from members to confirm or deny charges, and either unlock or close down card depending on if fraud was confirmed, and then ship out new cards
Collections Specialist
Empereon Marketing, LLC
Peoria, AZ, US
02.2020 - 06.2020
- As a collections specialist it was my duty to call and receive calls from Directv customers regarding their past due balances with us and collect payments
Production Line Worker
Panera Bread
Glendale, AZ, US
03.2018 - 03.2020
- Adequately learn every production line position
Cashier/Customer Service
Fry's Food Stores
Phoenix, AZ, US
07.2016 - 01.2017
Crew Member and Cashier
Freddys Frozen Custard and Steakburger
Surprise, AZ, US
10.2015 - 07.2016
Education
Diploma -
Dysart High School
El Mirage, AZ05.2015
Skills
- Outbound sales
- Phone etiquette
- Accounts Receivable
- Writing skills
- Technical support
- Accounts Payable
- Sales
- Microsoft Word
- Customer Service
- Microsoft Excel
- Process improvement
- Cold Calling
- Account Reconciliation
- Call center
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Support Specialist
Uber Techonologies
09.2022 - Current
Order Filler
Master Electronics
07.2021 - 09.2022
Customer Experience Associate
Master Electronics
07.2021 - 09.2022
Fraud Detection Specialist
PSCU
06.2020 - 04.2021
Collections Specialist
Empereon Marketing, LLC
02.2020 - 06.2020
Production Line Worker
Panera Bread
03.2018 - 03.2020
Cashier/Customer Service
Fry's Food Stores
07.2016 - 01.2017
Crew Member and Cashier
Freddys Frozen Custard and Steakburger
10.2015 - 07.2016
Diploma -
Dysart High School