Amanda Jackson
Comfort Advisor/Project Manager
Bethalto,IL
Summary
Talented, outgoing, and highly motivated Sales Associate/Comfort Advisor/ Project Manager bringing expertise in driving service sales. Develop and maintain productive customer relationships with continuous attention to individual needs. Enhance revenue numbers by cross-selling all-inclusive packages. Consistent and professional work for every assignment. Offers experience in automotive sales (Ford) and 10+ years in HVAC/ Plumbing industry environments and top-notch abilities in sales, financing, and customer service. Strong background in customer service, and satisfaction.
Overview
11
11
years of professional experience
Work History
Project Manager
Hoffmann Bros
St Louis
03.2025 - 08.2025
- Led project planning and execution for residential HVAC installations.
- Coordinated cross-functional teams to ensure project timelines were met.
- Managed client communications to address concerns and provide updates.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Prepared cost estimates for projects of varying sizes.
Ford Certified Sales Professional
Jack Schmitt Ford
Collinsville
08.2024 - 02.2025
- Follow up with and maintain relationships with customers
- Explain details about all options for vehicles, and financing as well
- Extensive product knowledge, and able to explain it to customers
- CRM work
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Conducted product demonstrations to highlight features and benefits to potential buyers.
- Assisted in training new sales staff on best practices and company policies.
- Utilized CRM software to track customer interactions and follow-up actions.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Recommended discounts or special offers based on customer needs.
Project Manager
Morrison Plumbing, Heating and Air
Caseyville
04.2023 - 08.2024
- Sold $1.89 million in 2023 with effective sales and account management strategies.
- Locked in clients by providing expert advice and detailed overviews of service benefits.
- Boosted revenue by cross-selling add-on service plans with existing customers.
- Completed free estimates and offered proposals at customer locations to increase sales potential.
- Answered customers’ questions about services, prices, and credit terms.
- Connected with established and potential customers regularly to offer services, answer questions and finalize contract details.
Sales and Leasing Specialist
Roberts Motors
Alton
02.2021 - 03.2023
- Salesperson of the Month May 2021, Nov. 2021, and Feb. 2022
- Trained 4 new employees
- I handle our Courtesy Delivery Vehicles
- Follow up with and maintain relationships with customers
- Explain details about all options for vehicles, and financing as well
- Extensive product knowledge, and able to explain it to customers
Comfort Advisor/Project Manager
Tiger Plumbing, Heating and Air Conditioning
Collinsville , IL
11.2025 - Current
- Employed required company scripts and personal expertise to make consistent sales.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Set up new contracts for products and services and coordinated transition to installation team.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Visited prospective customers across Illinois and the St. Louis area to demonstrate products and answer questions.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Prospected new sales leads from directories, referrals and partners.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Consistently exceeded new sales growth quotas.
Comfort Advisor Mentor & Plumbing Project Manager
Tiger Plumbing, Heating and Air Conditioning, and Electrical Services
Collinsville
08.2017 - 02.2021
- Top sales in the entire company in 2018, 2019, and 2020
- Sold $1.55 million in 2019 with effective sales and account management strategies.
- Locked in clients by providing expert advice and detailed overviews of service benefits.
- Boosted revenue by cross-selling add-on service plans with existing customers.
- Completed free estimates and offered proposals at customer locations to increase sales potential.
- Answered customers' questions about services, prices, and credit terms.
- Connected with established and potential customers regularly to offer services, answer questions and finalize contract details.
Senior Personal Loan Specialist
One Main Financial
Collinsville
03.2015 - 08.2017
- Determined customers' needs by carefully reviewing current expenses and income, tax status, and both short- and long-term financial objectives.
- Brought in new clients by generating leads through word of mouth, cold calling, and local marketing.
- Reviewed wide-ranging financial data and statements with a detail-oriented and knowledgeable approach.
Education
Associates - Applied Science (radiography, Laud
Sanford Brown College
Fenton, MO09.2011
Skills
- Before/After and during installation sales support
- Running financial applications, seeking approvals, handling all signatures
- Customer relations
- Schedule coordination
- Time management
- Task prioritization
- Service Titan Software
- Microsoft Word/Office/Excel
- Project management
- Cost estimation
- Client communication
- Customer relationship management
- Contract negotiation
- Product knowledge
- Problem solving
- Effective communication
- Training and mentoring
- Procedure development
- Coaching and mentoring
- Team collaboration
- Verbal and written communication
- Quality assurance and control
- Cost control
- Project estimation and bidding
- Presentations
- Project planning
- Client rapport
- HVAC systems
Timeline
Comfort Advisor/Project Manager
Tiger Plumbing, Heating and Air Conditioning
11.2025 - Current
Project Manager
Hoffmann Bros
03.2025 - 08.2025
Ford Certified Sales Professional
Jack Schmitt Ford
08.2024 - 02.2025
Project Manager
Morrison Plumbing, Heating and Air
04.2023 - 08.2024
Sales and Leasing Specialist
Roberts Motors
02.2021 - 03.2023
Comfort Advisor Mentor & Plumbing Project Manager
Tiger Plumbing, Heating and Air Conditioning, and Electrical Services
08.2017 - 02.2021
Senior Personal Loan Specialist
One Main Financial
03.2015 - 08.2017
Associates - Applied Science (radiography, Laud
Sanford Brown College