AMANDA JACOBS
Appleton,WI
Summary
Over twenty years in the customer service industry. Multi-territory experience. Attentive to detail, an ability to take initiative, prioritize multiple tasks, and manage workload. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
Work History
Supervisor, Residential Market Development Sales
Spectrum
12.2023 - Current
- Oversees door-to-door sales in fiber expansion territories.
- Achieves sales targets with new customer acquisitions.
- Continued development of sales channel.
- Recruiting, hiring, and training of new employees.
- Achieving sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Organize weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor, Residential Connectivity Sales
Spectrum
12.2020 - 12.2023
- Managed the day-to-day activities of the sales team.
- Actively and consistently support all efforts to enhance the customer experience.
- Collaborated with other departments and support teams to achieve goals.
- Guided and developed specialists in their role.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
Retail Sales Associate
Spectrum
03.2019 - 12.2020
- Promote and sell products and services with a positive attitude in a retail store environment
- Generated brand awareness and positive product impressions to increase sales
- Processed payments and meet performance levels for all areas of cash management
- Keep merchandise stocked and updated to help promote special items
- Complete all assigned training to stay updated on important policies and procedures
- Build customer loyalty by engaging with and identifying product needs of customers.
Customer Service Agent
Spectrum
03.2018 - 03.2019
- Helped customer's activate, setup, and troubleshoot their equipment over the phone
- Took payments and answering any and all questions regarding equipment, resources, billing; doing so with a positive proactive future mindset.
Director of Operations
Taylor LTD
01.2015 - 03.2018
- Oversaw 32 locations
- Shawano/Green Bay/Appleton/FonDuLac/, Worked to achieve productivity goals for districts
- Initiated monthly manager meetings
- Review of Profit and Loss reports
- Monitored all compliance aspects
- Advocated the company's interests at conventions with distributors
- Coordinated hiring and job fairs
- Worked within the community to promote a positive image
- Recruited, hired, and trained new management staff.
District Manager
Green Bay
01.2011 - 01.2015
- Oversaw 11 locations
- Trained and supervised the management team
- Monitored compliance with health and fire regulations regarding food preparation and serving
- Investigated and resolved complaints regarding food quality and service
- Assisted the Director of Operation by completing any given assigned tasks efficiently
- Set goals for management to increase store sales
- Worked with Subway Compliance operators to ensure franchise standards were met daily.
General Manager
Street Subs and Salads
01.2008 - 01.2011
- Held overall accountability for all operations for three locations, personnel management, customer service, and product quality
- Managed staff, including assistant general manager, shift managers, and crew
- Collaborated with management team to develop weekly and monthly operational goals and controlled expenses to meet targets
- Scheduled staff hours and assigned duties
- Consistently maintained food and equipment inventories
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Counted money and made regular bank deposits
- Monitored food preparation methods and portion sizes to ensure that food is prepared and presented in an acceptable manner
- Initiated productive weekly manager meetings.
Crew Member/Shift Manager
01.2001 - 01.2008
- Managed and coached a staff of up to 50 employees
- Assisted the General Manager
- Was the acting store manager when General Manager was not in the store
- Oversaw daily operations
- Trained new employees
- Presented to the community about the franchise's qualities
- Received truck deliveries and checked delivery contents to verify quality and quantity
- Trained and coached new employees
- Certified new employees
- Implemented a Preventative Maintenance Calendar
- Worked every area of restaurant operation.
Education
Bachelors of Health Administration -
UOP
Neenah, Appleton, WI. WISkills
- Interpersonal and written communication
- Managing Operations and Efficiency
- POS system operation Retail sales
- Effective Customer Service
- Personnel Recruitment
- Operational Efficiency
- Marketing Strategies
Timeline
Supervisor, Residential Market Development Sales
Spectrum
12.2023 - Current
Supervisor, Residential Connectivity Sales
Spectrum
12.2020 - 12.2023
Retail Sales Associate
Spectrum
03.2019 - 12.2020
Customer Service Agent
Spectrum
03.2018 - 03.2019
Director of Operations
Taylor LTD
01.2015 - 03.2018
District Manager
Green Bay
01.2011 - 01.2015
General Manager
Street Subs and Salads
01.2008 - 01.2011
Crew Member/Shift Manager
01.2001 - 01.2008
Bachelors of Health Administration -
UOP