Amanda Jacobs
Ocean City,MD
Summary
Reliable Manager with exceptional work ethic and initiative. Builds productive working relationships and exceeds company expectations. Successfully manages goals and team development in fast-paced, deadline-driven environments.
Overview
10
10
years of professional experience
Work History
Moneyroom Manager
Fagers Island
Ocean City, MD
04.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Verified accuracy of money count by comparing total to expected amount.
- Performed daily count of currency and coin on hand.
- Prepared bank deposits with accompanying paperwork.
- Operated counting machines to verify amounts of currency or coin.
- Assisted in balancing the vault at the end of each shift.
- Ensured that proper security measures were taken when handling large sums of money.
- Identified counterfeit bills and removed them from circulation.
- Sorted currency into denominations according to established policies and procedures.
Office Manager
Kendalls Powerwashing
Ocean City, MD
03.2018 - 12.2020
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
Customer Service Representative
South Moon Under
Salisbury, MD
11.2014 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - Dental Assistant
Wor-Wic Community College
Salisbury, MDSkills
- Performance Management
- Strong Oral and Written Skills
- Staff Management
- Accuracy and Precision
- Security Protocols
- Integrity and Honesty
- Data entry proficiency
- Cash handling expertise
- Scheduling
References
References available upon request.
Timeline
Moneyroom Manager
Fagers Island
04.2021 - Current
Office Manager
Kendalls Powerwashing
03.2018 - 12.2020
Customer Service Representative
South Moon Under
11.2014 - 03.2018
Some College (No Degree) - Dental Assistant
Wor-Wic Community College
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