Amanda Jacobs
Alabaster,AL
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient relations insurance
Marx Optional
Cullman, Alabama
08.2018 - Current
- Verified patient insurance coverage before scheduling appointments or providing treatment
- Tracked daily sales transactions while balancing receipts at the end of each shift
- Demonstrated knowledge of vision care products by providing detailed explanations of lens types available as well as special coatings offered
- Assisted with optical frame selection, making sure that each patient had the best fit for their face shape, lifestyle needs, and budget constraints
- Managed incoming calls from customers, scheduling appointments and providing product or service information
- Explained insurance plans to customers, helping them understand coverage levels and payment options
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information
- Maintained a clean working environment by regularly sanitizing equipment and surfaces according to safety protocols
- Transmitted correspondence and medical records by mail, e-mail and fax
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
Insurance Verification Specialist
Alabama Ophthalmology
Birmingham, AL
03.2024 - 10.2024
- Conducted patient intake interviews, recording and documenting relevant information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Education
Medical Coding -
Davenport University
Grand Rapids, MI08.2023
High School Diploma -
Hanceville High School
Hanceville, Alabama05.1998
Skills
- Operational Procedures
- Satisfaction Surveys
- Plan Oversight
- Intramuscular Injections
- Customer Service
- Patient Relations
- Multi-Line Telephone Systems
- HIPAA Guidelines
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
Certification
Medical Coding
Languages
English
Timeline
Insurance Verification Specialist
Alabama Ophthalmology
03.2024 - 10.2024
Patient relations insurance
Marx Optional
08.2018 - Current
High School Diploma -
Hanceville High School
Medical Coding -
Davenport University