Amanda Jacoby
Tucson
Summary
Dynamic professional with extensive experience in data collection and customer service, notably as a Senior Healthcare Recruiter at MGA Home Healthcare. Proven ability to foster trust and maintain confidentiality while managing high-stress situations. Skilled in time management and cross-cultural sensitivity, ensuring efficient operations and enhanced client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
United States Census Taker
U.S Department of Commerce
07.2020 - 10.2020
- Achieved accurate data collection by conducting in-person interviews with residents and completing questionnaires.
- Fostered trust among community members by representing the Census Bureau in a professional manner, wearing appropriate identification and attire during fieldwork activities.
- Completed administrative duties such as mileage tracking and expense reporting accurately, supporting prompt reimbursement and operational efficiency.
- Safeguarded personal safety while navigating challenging terrain, weather conditions, or unfamiliar neighborhoods during fieldwork assignments.
Claims Dept. Customer Service Representative
GEICO
01.2014 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Scheduler
North Mississippi Foot Specialists
08.2012 - 01.2013
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Assistant Property Manager
Destinations at Eastern Senior Living
07.2008 - 04.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Deposited all receipts prior to bank close each day.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Consultant
HSL Asset Management
11.2007 - 06.2008
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Senior Healthcare Recruiter
MGA Home Healthcare
02.2006 - 10.2007
- Developed comprehensive candidate profiles, resulting in better matches between healthcare professionals and organizations.
- Conducted thorough pre-screening interviews to ensure candidates met necessary qualifications and requirements for healthcare roles.
- Developed a robust referral network through proactive relationship-building with satisfied clients and placed candidates.
- Prepared weekly payroll for transmission to corporate office.
Human Resources Specialist
MGA Healthcare Staffing
03.2005 - 02.2006
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided necessary documentation to new hire employees, such as tax forms for submission to corporate
- Fingerprinted and ran background checks on all new hires
Education
Associate of Arts - Liberal Arts
Pima Community College
Tucson, AZ05-2018
Skills
- Data collection
- Assertiveness
- Cross-cultural sensitivity
- Geographical expertise
- Polite and professional
- Time management
- Attention to detail
- Confidentiality protection
- Document management
Certification
- Certified Personal Trainer, American Council on Exercise - 8/2023 - present
Timeline
United States Census Taker
U.S Department of Commerce
07.2020 - 10.2020
Claims Dept. Customer Service Representative
GEICO
01.2014 - 07.2017
Scheduler
North Mississippi Foot Specialists
08.2012 - 01.2013
Assistant Property Manager
Destinations at Eastern Senior Living
07.2008 - 04.2012
Leasing Consultant
HSL Asset Management
11.2007 - 06.2008
Senior Healthcare Recruiter
MGA Home Healthcare
02.2006 - 10.2007
Human Resources Specialist
MGA Healthcare Staffing
03.2005 - 02.2006
Associate of Arts - Liberal Arts
Pima Community College
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