Amanda Jaeger
Sheboygan,WI
Summary
Experienced Front Desk Professional and Team Leading Skills Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Clinic Lead/ABO Optician
Your Eye Care Team/Sheboygan Family Eye Care
04.2016 - Current
- Lead manager skills/help maintain staff schedule.
- Train new employees.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
- Pulled patient insurance information, placed corrective lenses orders, and checked patients in and out of appointments.
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Delivery Driver/Office Manager
Adaka Services, Inc.
10.2009 - 04.2016
- Delivered packages to customer doorsteps and business offices.
- Managed new hire and employee orientation.
- Enter and send out payments, using QuickBooks and Intuit.
- Update the files of employees as there is a change in their paycheck due to change in their hourly rates or increased salary figure.
- Payroll administrator and managed invoices.
- Managed monthly schedules.
- Completed all necessary paper work, including confidential logs.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Managed records by tracking mileage, maintenance and expenses.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Sales Associate
Kohler Co.
10.2012 - 06.2013
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Watered and pruned plants according to specific needs for plant type.
- Answered customer questions regarding plant growing conditions and proper care.
- Open and close cash registers, performing task such as counting money, separation charge slips, coupons and vouchers, balancing cash drawers and making deposits.
Medical Historian/Phlebotomist
Bio Life Plasma Services
09.2001 - 02.2008
- Scheduled appointments.
- Streamlined data collection process for improved efficiency in gathering pertinent medical information from patients.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and protecting privacy rights.
- Conducted thorough interviews with patients, obtaining detailed accounts of past health issues, treatments, and outcomes.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Opticianry
UW Oshkosh/Fond Du Lac
UW Wisconsin Oshkosh/Fond Du Lac04.2024
High School Education in General -
Sheboygan South High
Sheboygan, WI06.2001
Skills
- Optical experience
- Customer Service
- Computer skills
- Insurance Verification
- Communication skills
- Organizational skills
- Sales and cash handling
- Leadership (8 years) and training
- HIPAA
- Patient care
- Administrative experience
- QuickBooks
- Managing inventory
- Time management
Timeline
Clinic Lead/ABO Optician
Your Eye Care Team/Sheboygan Family Eye Care
04.2016 - Current
Sales Associate
Kohler Co.
10.2012 - 06.2013
Delivery Driver/Office Manager
Adaka Services, Inc.
10.2009 - 04.2016
Medical Historian/Phlebotomist
Bio Life Plasma Services
09.2001 - 02.2008
Opticianry
UW Oshkosh/Fond Du Lac
High School Education in General -
Sheboygan South High
Similar Profiles
Kirby McDonaghKirby McDonagh
Optician Technician at Sheboygan Family Eye CareOptician Technician at Sheboygan Family Eye Care
DONNA MUNDELLDONNA MUNDELL
Ophthalmology Technician at YOU And EYE Family Eye CareOphthalmology Technician at YOU And EYE Family Eye Care
Elias UrrutiaElias Urrutia
Office Assistant at Family Eye Care And Children's Eye Center Of NMOffice Assistant at Family Eye Care And Children's Eye Center Of NM