Amanda Jaeger
Sheboygan,WI
Summary
Experienced Front Desk Professional and Team Leading Skills Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Clinic Lead/ABO Optician
Your Eye Care Team/Sheboygan Family Eye Care
2016.04 - Current
- Lead manager skills/help maintain staff schedule.
- Train new employees.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
- Pulled patient insurance information, placed corrective lenses orders, and checked patients in and out of appointments.
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Delivery Driver/Office Manager
Adaka Services, Inc.
2009.10 - 2016.04
- Delivered packages to customer doorsteps and business offices.
- Managed new hire and employee orientation.
- Enter and send out payments, using QuickBooks and Intuit.
- Update the files of employees as there is a change in their paycheck due to change in their hourly rates or increased salary figure.
- Payroll administrator and managed invoices.
- Managed monthly schedules.
- Completed all necessary paper work, including confidential logs.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Managed records by tracking mileage, maintenance and expenses.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Sales Associate
Kohler Co.
2012.10 - 2013.06
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Watered and pruned plants according to specific needs for plant type.
- Answered customer questions regarding plant growing conditions and proper care.
- Open and close cash registers, performing task such as counting money, separation charge slips, coupons and vouchers, balancing cash drawers and making deposits.
Medical Historian/Phlebotomist
Bio Life Plasma Services
2001.09 - 2008.02
- Scheduled appointments.
- Streamlined data collection process for improved efficiency in gathering pertinent medical information from patients.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and protecting privacy rights.
- Conducted thorough interviews with patients, obtaining detailed accounts of past health issues, treatments, and outcomes.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Opticianry
UW Oshkosh/Fond Du Lac
UW Wisconsin Oshkosh/Fond Du Lac04.2024
High School Education in General -
Sheboygan South High
Sheboygan, WI06.2001
Skills
- Optical experience
- Customer Service
- Computer skills
- Insurance Verification
- Communication skills
- Organizational skills
- Sales and cash handling
- Leadership (8 years) and training
- HIPAA
- Patient care
- Administrative experience
- QuickBooks
- Managing inventory
- Time management
Timeline
Clinic Lead/ABO Optician
Your Eye Care Team/Sheboygan Family Eye Care
2016.04 - Current
Sales Associate
Kohler Co.
2012.10 - 2013.06
Delivery Driver/Office Manager
Adaka Services, Inc.
2009.10 - 2016.04
Medical Historian/Phlebotomist
Bio Life Plasma Services
2001.09 - 2008.02
Opticianry
UW Oshkosh/Fond Du Lac
High School Education in General -
Sheboygan South High
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