Amanda Jaggar
Kennewick,WA
Summary
Customer service professional committed to fostering growth and excellence in every aspect of my work. With a strong focus on reliability, thoroughness, and efficiency, I strive to enhance the customer experience and contribute positively to team objectives. I believe that a dedicated and proactive approach in customer service can make a significant difference in maintaining strong client relationships and achieving business goals. I am eager to bring my skills and passion to your team. I would love to discuss how my background and dedication to customer satisfaction can benefit your organization. Please let me know a convenient time for us to connect.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Senske
07.2017 - Current
- On a daily basis, I manage a team of Customer Service Representatives (CSRs) primarily handling billing calls from our customers
- This includes:
- Sending customer invoices and helping customers understand their billing charges
- Connecting customers with branch management when service issues arise
- Team Management: Overseeing the performance of the CSRs to ensure excellent customer service
- Scheduling: Building and maintaining schedules to ensure proper coverage at all times
- Time Sheets: Reviewing and approving time sheets for payroll processing
- Hiring and Training: Leading the hiring and training processes for new CSRs, handling all necessary paperwork efficiently
- Reporting: Running daily performance reports and forwarding them to my director and higher management to keep them updated
- Escalated Calls: Managing escalated calls from customers, addressing their concerns directly
Customer Service Representative
Senske
05.2017 - 07.2017
- As a Senske as a Customer Service Representative
- My daily duties included: answering questions regarding lawn, tree, and pest services, selling said services to new customers, and scheduling appointments.
Barista
Starbucks
11.2016 - 05.2017
- While working at Starbucks as a Barista, I had constant contact with customers
- Providing excellent customer service is paramount to my job and allows the customer to feel comfortable in our environment
- Along with crafting drinks for our customer base, I was responsible for cleaning, and working with my fellow associates as a team to manage work flow.
Child Care Provider
Self-employed
01.2011 - 10.2016
- While being a stay at home mother to help provide for my family, I provided care for over nine children, also including my own two children
- My responsibilities included feeding the children, ensuring they were in a safe and fun environment at all times, facilitating activities for the children, while also providing a space for them to learn
- Overall, it has been a rewarding experience that taught me patience and perseverance.
Customer Service Representative
Amazon.com
06.2010 - 07.2011
- During my time at Amazon.com, I handled customer service inquiries and technical support regarding the Amazon Kindle, an electronic reading device sold by the retailer
- On a daily basis, I came into contact with a variety of customers and customer concerns related to orders, technical difficulties, product questions on the website, and website complaints
- I was able to develop my customer service skills while working for Amazon
- The skills I attained were the ability to diffuse an upset customer, show compassion and empathy, and make sure all customer concerns were addressed
- Overall, my experience at Amazon.com taught me how to properly take care of customers and make sure the customer felt, and more importantly knew that they were important to myself and the company.
Sales Associate/Customer Service Agent
West Corporation
10.2009 - 05.2010
- While in the employ of West Corporation, a company subcontracted by AT&T to handle customer service and sales, I was able to fine tune my skills in the field of sales and also develop my ability to diffuse angry or upset customers
- Overall, I very much valued my time there because it taught me to always put the customer first.
Office Clerk
Total Quality Construction
09.2008 - 10.2009
- While in the employ of Total Quality Construction, I was in charge of secretary duties in the office not limited to but including fielding phone calls for clients, making appointments, contacting sub-contracters, filed invoices, and handled payroll
- This was my first office job that included direct customer contact and provided the initial foundation for my current experience in customer service.
Education
Associate's Degree - Culinary Arts
Le Cordon Bleu
Portland, OR01.2008
High School Diploma - General Studies
Southridge Highschool
Kennewick, WA01.2006
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Positive and constructive feedback
Timeline
Customer Service Supervisor
Senske
07.2017 - Current
Customer Service Representative
Senske
05.2017 - 07.2017
Barista
Starbucks
11.2016 - 05.2017
Child Care Provider
Self-employed
01.2011 - 10.2016
Customer Service Representative
Amazon.com
06.2010 - 07.2011
Sales Associate/Customer Service Agent
West Corporation
10.2009 - 05.2010
Office Clerk
Total Quality Construction
09.2008 - 10.2009
High School Diploma - General Studies
Southridge Highschool
Associate's Degree - Culinary Arts
Le Cordon Bleu
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