Summary
Overview
Work History
Skills
Timeline
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Amanda James

Denver,CO

Summary

Customer-focused barista with a background in managing coffee operations. Possess specialized skills in hand crafted beverages, inventory management, and team leadership. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Strong knowledge of brewing methods, recipe creation, and customer service standards. Proven ability to implement efficient processes leading to improved team productivity and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Super Target
Brighton, CO
11.2023 - Current
  • Providing hand crafted beverages to guests in a timely manner while following food safety guidelines
  • Maintaining brand standards by greeting guests, resolving issues, and answering questions
  • Training new team members during onboarding as well as overseeing current team members and providing them with clear and respectful feedback as needed
  • Building relationships with team members and customers alike to foster a positive work environment, and using communication skills to resolve conflicts and customer service issues with professionalism
  • Anticipating the needs of guests, team members, and customers and creating daily plans to ensure those needs are met
  • Managing inventory to order and maintain adequate supplies
  • Perform opening and closing duties

Restaurant Food Server

Renaissance Denver Stapleton Hotel
Denver, CO
06.2021 - 10.2023
  • Built genuine connections with guests, providing excellent customer service and making each guest feel valued
  • Accurately took orders for food and beverages, and processed them using the Micros POS system, delivering food in a timely and organized manner
  • Maintaining a positive problem solving attitude in fast paced environments
  • Ensuring positive guest experiences by resolving guest issues
  • Being a team player by working multiple positions, such as serving and hosting in the restaurant, working as a barista in the coffee shop, providing room service, and assisting in banquets as needed

Skills

  • Conflict resolution
  • Employee training
  • Time management
  • Relationship building
  • POS system operation
  • Team leadership
  • Positive attitude
  • Inventory management
  • Customer service

Timeline

Barista Shift Lead

Super Target
11.2023 - Current

Restaurant Food Server

Renaissance Denver Stapleton Hotel
06.2021 - 10.2023

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Amanda James