Summary
Overview
Work History
Education
Skills
Timeline
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Amanda James

Dallas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

33
33
years of professional experience

Work History

Package Handler

Federal Express
05.2024 - 08.2025
  • Operated scanning equipment to track and verify package shipments
  • Loaded and unloaded packages with attention to weight distribution
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Inventory Specialist

Valero
10.2020 - 04.2023
  • Conducted regular audits to maintain compliance with inventory control standards.
  • Collaborated with purchasing team to streamline ordering processes and reduce lead times.
  • Optimized storage layouts to enhance accessibility and improve operational efficiency.
  • Completed physical inventory counts each month.

Call Center Representative

Nissan Motor Acceptance
03.1992 - 11.2005
  • Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
  • Resolved customer inquiries by utilizing CRM systems to track issues and solutions effectively.
  • Trained new representatives on call handling procedures and company policies to enhance team performance.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

High School Diploma -

Sam Houston High School
Arlington, TX
05-1987

Skills

  • Customer service
  • Data entry
  • Professional telephone demeanor
  • Active listening
  • Documentation
  • Relationship building

Timeline

Package Handler

Federal Express
05.2024 - 08.2025

Inventory Specialist

Valero
10.2020 - 04.2023

Call Center Representative

Nissan Motor Acceptance
03.1992 - 11.2005

High School Diploma -

Sam Houston High School

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