Amanda Janssen
Des Moines
Summary
Dynamic professional with extensive experience in customer service and leadership, notably as a Center Store Manager at Casey's General Stores Inc. Proven ability to enhance team performance and morale while ensuring compliance with safety standards. Skilled in cash handling and fostering collaboration, consistently delivering exceptional guest experiences.
Highly efficient leader being well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2026
2026
years of professional experience
Work History
Associate
Walmart
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Operated cash registers accurately, processing transactions efficiently to minimize wait times.
- Maintained inventory levels through regular stock checks and organized merchandise displays.
- Collaborated with team members to ensure store cleanliness and adherence to safety standards.
- Adapted quickly to changing priorities, supporting various departments during peak hours.
- Executed daily tasks with attention to detail, ensuring accurate pricing and labeling of products.
- Provided training and support to new associates, fostering a collaborative work environment.
- Implemented process improvements that increased operational efficiency across assigned tasks.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Main Banker
Prairie Meadows Casino, Racetrack, & Hotel
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Monitored cash flow to identify discrepancies and resolve issues promptly.
- Developed strong relationships with customers to promote loyalty and repeat business.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
Center Store Manager
Caseys General Stores Inc
08.2025 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Improved employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
Kitchen Manager
Caseys General Stores Inc
11.2023 - 07.2025
- Managed daily kitchen operations, ensuring compliance with food safety regulations.
- Oversaw inventory management, reducing waste through efficient stock control practices.
- Trained and supervised kitchen staff, enhancing team performance and productivity.
- Coordinated scheduling to optimize labor costs while maintaining service quality.
- Streamlined food preparation processes, improving service speed during peak hours.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
Cage Cashier Supervisor
Ameristar Casino
05.2023 - 10.2023
- Processed cash transactions accurately and efficiently at gaming facilities.
- Managed customer inquiries and resolved issues to enhance guest experience.
- Conducted daily cash reconciliations, ensuring accuracy of financial records.
- Maintained compliance with gaming regulations and internal policies during transactions.
- Assisted in training new staff on cash handling procedures and systems.
- Monitored cash flow and reported discrepancies to management promptly.
- Implemented best practices for safeguarding funds during high-volume periods.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
Education
Associate of Science - Telecommunications Technology
Des Moines Area Community College
Ankeny, IA05.1997
Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Courteous and professional
- Flexible schedule
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Multitasking
- Reliability
- Active listening
Timeline
Center Store Manager
Caseys General Stores Inc
08.2025 - Current
Kitchen Manager
Caseys General Stores Inc
11.2023 - 07.2025
Cage Cashier Supervisor
Ameristar Casino
05.2023 - 10.2023
Associate
Walmart
Main Banker
Prairie Meadows Casino, Racetrack, & Hotel
Associate of Science - Telecommunications Technology
Des Moines Area Community College