AMANDA JARROTT
Normangee
Summary
Professional with comprehensive knowledge of tax regulations and compliance. Expertise in preparing tax returns, conducting tax research, and assisting with advising on tax strategies. Strong focus on collaboration and delivering results, adaptable to evolving requirements. Known for analytical thinking, problem-solving skills, and maintaining high ethical standards. Energetic and dependable customer service representative eager to deliver a positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural service talents.
Overview
9
9
years of professional experience
Work History
Tax Associate
Seidel Schroeder
College Station, TX
01.2023 - Current
- Prepared and filed federal and state tax returns for diverse clientele.
- Conducted thorough tax research to ensure compliance with evolving regulations.
- Reviewed client financial statements for accuracy and potential deductions.
- Collaborated with team members to enhance workflow efficiency in tax preparation processes.
- Mentored junior staff on best practices in tax compliance and client management.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Reconciled bank statements and financial reports, ensuring accuracy and compliance with regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Business Center Representative/Cash control specialist
H-E-B
Bryan, Tx
06.2017 - 10.2025
- Engaged with customers to understand and resolve issues and answer product questions
- Referred unresolved customer grievances to designated departments for further investigation.
- Completed calls and followed scripts to maintain good call control.
- Investigated product concerns and communicated with departments to understand customer issues.
- Completed assigned tasks with little or no supervision.
- Helped the team complete assignments to meet goals.
- Worked well with different people to address challenges and solve problems collaboratively.
- Determined charges for services requested, collected deposits or payments and arranged for billing.
- Kept work area organized and clutter-free.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Used good organizational time management skills to manage workload.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Answered incoming calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Accepted incoming mail and packages and routed to appropriate staff.
- Managed daily operations of business center to ensure efficient workflow.
Customer Service Representative
Bryan Texas Utilities
Bryan, TX
08.2022 - 12.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Assisted customers with account management, ensuring accurate information and timely support.
- Streamlined communication processes between departments to improve service delivery speed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Franklin High School
Franklin, Tx05.2019
Skills
- Organization and recordkeeping
- Fast learner
- Time management
- Adaptability
- Customer service excellence
- Interpersonal skills
- Communication
- Tax compliance
Timeline
Tax Associate
Seidel Schroeder
01.2023 - Current
Customer Service Representative
Bryan Texas Utilities
08.2022 - 12.2022
Business Center Representative/Cash control specialist
H-E-B
06.2017 - 10.2025
High School Diploma -
Franklin High School