Amanda Jefferson
Milwaukee,WI
Summary
Results-oriented professional with extensive experience at Advocate Aurora Healthcare. Excelled in patient registration and maintaining HIPAA standards, enhancing patient satisfaction through efficient appointment scheduling and insurance verification. Proven leadership in managing sensitive information with discretion, supported by expertise in EPIC software and exceptional communication skills.
Overview
11
11
years of professional experience
Work History
PATIENT SERVICES REPRESENTATIVE
Advocate Aurora Healthcare
Milwaukee, USA
09.2024 - Current
- Manage switchboard, screens calls, and takes messages
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information
- Schedules patient appointments and coordinates cancellations, reschedules, and additions
- Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements
PATIENT CARE AIDE
I Life Wisconsin
Milwaukee, USA
01.2016 - Current
- Ensure the accurate flow of medical records and update team on patients’ health status
- Supports with procedures ordered by physician and supervised by a Registered Nurse (RN)
- Reports findings or changes in physical, mental, and emotional conditions to nursing staff
- Assures resident safety by identifying safety hazards and emergency situations
- Assists with client daily activities, light housekeeping, meal preparation, and personal care
- Assisted patients with all aspects of insurance billing resolution or payments
MEDICAL ADMINISTRATIVE ASSISTANT II
Ascension Healthcare
Milwaukee, USA
03.2023 - 07.2024
- Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call
- Performs reminder calls prior to appointments
- Handles sensitive information with discretion and confidentiality
- Responds to inquiries and complaints from patient/clients, staff and public appropriately and according to HIPAA policy and procedure and federal guidelines
- Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes, schedules patients according to provider protocol
BEHAVIORAL HEALTH RECEPTIONIST
Outreach Community Health Center
Milwaukee, USA
01.2014 - 01.2016
- Manage work queue requests, updates patient demographics and completes registration functions related to insurance, billing and revenue cycle
- Schedules, cancels and reschedules appointments via phone for multiple specialties and locations including providing directions and instructions
- Encourages patients to sign up for healthcare app to help manage their appointments and medication refills electronically and assist them through the process
- Perform outgoing calls, answers incoming calls, related to referrals, surgeries and various appointments takes messages and transfers to appropriate area
Education
A.A.S - Business Management
Milwaukee Area Technical College
05.2026
BLS Heart Saver Certification -
American Heart Association
Wauwatosa, WI01.2019
Skills
- EPIC and Dentrix software knowledge
- Forward insurance verification
- Data entry processing: 5,500 KSPH
- Inbound/Outbound Call Management
- Microsoft Office knowledge
- Maintains HIPAA Standards
- Medical records management
- Triage and medication refills
- Insurance verification
- Patient registration
- Cross-cultural sensitivity
- Patient confidentiality
- Appointment scheduling
- Conflict resolution
- EMR updating
- Data entry
- Quality assurance
- Team leadership
- Verbal and written communication
- Flexible schedule
- Medical Terminology Knowledge
- Intake assessment
- Appointment reminders
Timeline
PATIENT SERVICES REPRESENTATIVE
Advocate Aurora Healthcare
09.2024 - Current
MEDICAL ADMINISTRATIVE ASSISTANT II
Ascension Healthcare
03.2023 - 07.2024
PATIENT CARE AIDE
I Life Wisconsin
01.2016 - Current
BEHAVIORAL HEALTH RECEPTIONIST
Outreach Community Health Center
01.2014 - 01.2016
A.A.S - Business Management
Milwaukee Area Technical College
BLS Heart Saver Certification -
American Heart Association