Amanda Jefferson
Lexington,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Travel Advisor
Independent Contractor At Magical Vacation Planner
11.2022 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Input data into TESS to improve business efficiency and reduce costs by automating operations workflow.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Administrative Assistant
American Pharmacy Services Corporation (APSC)
01.2005 - 08.2020
- Answered incoming telephone calls, distribute phone messages to appropriate staff members
- Assisted marketing staff by reviewing weekly reports, paperwork and providing information to existing and potential shareholders
- Reviewed bank deposits made by Business Administrator
- Maintained payment record of vendor payments
- Correspond with vendors regarding promotions and marketing opportunities
- Update and maintain APSC website and database using MemberClicks
- Managed content distribution to online channels and social media platforms.
- Retrieve reports from Microsoft Access and online database as needed
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Created and send emails to shareholders daily/weekly using Constant Contact
- Handled all registration and materials for annual convention
- Greet attendees and handle any situations that may arise on-site of the annual convention
- Championed the use of technology within events, integrating tools such as event apps and online registration platforms to streamline processes and enhance attendee engagement.
- Insert and edit articles for the monthly newsletter using Publisher and/or Page Plus then mail final version to shareholders
- Collaborated with cross-functional teams to ensure seamless execution of all event details.
- Oversee rentals of bone density and cholesterol machines owned by office
- Meticulously maintained event timelines, schedules, and checklists to ensure all tasks were completed on time or ahead of schedule.
- Order catering for in office meetings
- Efficiently managed registration processes, accommodating last-minute changes and ensuring accurate attendee counts for event logistics.
- Ensure operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Streamlined communication with vendors for successful events and timely deliveries.
- Conducted post-event evaluations to assess overall success and identify areas for improvement in future events.
- Utilized social media to promote events and increase attendance.
- Log all incoming payments in check log book
- Maintain supplies inventory by checking stock to determine inventory level and placing orders when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions and maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Drafted correspondence and other documents for Executive Assistant and department heads in company's voice.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Receptionist
American Pharmacy Services Corporation (APSC)
01.2004 - 01.2005
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Opened and distributed mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Graduate -
Franklin County High School
Frankfort, KY05.2004
Skills
- Highly organized
- Data Entry
- Maintaining records
- Verbal Communication
- Team Collaboration
- Administrative Support
- Telephone reception
- Event Planning
- Inventory Control
- Proficient in Microsoft Office software including, Word, Outlook, Excel and Publisher
- Meeting planning
- Professional and mature
- Office Administration
Recommendation
Mike Bauman, RPh, Past President, American Pharmacy Services Corporation, Amanda always presents a pleasant and cheerful appearance in her performance of responsibilities and any special assignment given to her. She can be relied upon to get the job done and has often gone beyond the minimum required in an assignment. Truly an asset to those she works for and with., 11/13/13
References
- Mary-Pat Morris, (304) 654-1185
- Casey Crisp, (502) 782-6751
Timeline
Travel Advisor
Independent Contractor At Magical Vacation Planner
11.2022 - Current
Administrative Assistant
American Pharmacy Services Corporation (APSC)
01.2005 - 08.2020
Receptionist
American Pharmacy Services Corporation (APSC)
01.2004 - 01.2005
Graduate -
Franklin County High School
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