Amanda Jenkins
Wheelersburg,OH
Summary
Professional with strong background in customer interactions and service solutions while delivering exceptional support and customer satisfaction in high-volume environments. Excellent communication skills and ability to resolve issues promptly. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist/Hair Stylist
Independent Contractor/Muse 609
06.2024 - Current
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
Bartender
The Den Sports Bar & Grill
11.2023 - Current
- Served high customer volumes.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
City Carrier Assistant (CCA)
USPS (United States Postal Service)
02.2024 - 08.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Cosmetologist
Hollywood Hair Salon
01.2023 - 02.2024
- Inspect and analyze hair, scalp, and skin to recommend services or treatment
- Discuss hairstyle options
- Shampoo, color, lighten, and condition hair
- Chemically change hair texture
- Cut, dry, and style hair
- Trim facial hair
- Receive payments from client
- Clean and disinfect all tools and work areas
Regional Bar Manager
Patties & Pints
04.2018 - 08.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
- Boosted sales performance through the introduction of innovative promotions and special events tailored to target demographics.
- Developed targeted marketing strategies to drive foot traffic and boost overall revenue.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
- Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server Manager
Patties & Pints
09.2019 - 08.2022
- Worked in a fast paced and high volume establishment
- Interacted with customers
- Verified customer age prior to serving
- Served mixed drinks, food and alcoholic beverages
- Maintained security of merchandise and inventory
- Waited and bussed tables
- Worked in a fast paced and high volume environment
- Worked dinner, graveyard, closing and lunch shift
- Implemented food and drink safety guidelines
- Greeted customers
- Prepared bar and restaurant
- Closed and opened restaurant and bar
- Scheduling
- Purchasing
- Ability to stay within budget
- Event planning/hosting
- Inventory
- Training
Server
Patties & Pints
04.2018 - 08.2022
- Handled a high volume of customers regularly
- Greeted customers
- Took and memorized orders
- Prepped orders
- Served food
- Checked on customers frequently
- Worked at a bar and restaurant
- Cleared tables
- Processed transactions
- Cleaned and sanitized restaurant, bar and dining room
Education
Advanced Cosmetology
Paramount Beauty Academy
Portsmouth, OHDiploma -
East High School
Sciotoville, OH01.2006
Skills
- Customer service
- Customer support
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Complaint resolution
- Training experience
- Interpersonal skills
- Professional telephone demeanor
- Issue and complaint resolution
- Social skills
- Friendly communication
- Active listening
- Clear communication
Certification
Advanced Cosmetology
Chemical Dependency Counselor Assistant (CDCA)
Timeline
Cosmetologist/Hair Stylist
Independent Contractor/Muse 609
06.2024 - Current
City Carrier Assistant (CCA)
USPS (United States Postal Service)
02.2024 - 08.2024
Bartender
The Den Sports Bar & Grill
11.2023 - Current
Cosmetologist
Hollywood Hair Salon
01.2023 - 02.2024
Server Manager
Patties & Pints
09.2019 - 08.2022
Regional Bar Manager
Patties & Pints
04.2018 - 08.2022
Server
Patties & Pints
04.2018 - 08.2022
Diploma -
East High School
Advanced Cosmetology
Paramount Beauty Academy
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