Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Jerow

King George,VA

Summary

Pest Specialist with strong analytical and problem-solving skills, focused on enhancing operational efficiency and productivity. Proven track record of improving organizational performance through effective communication and strategic planning. Expertise in streamlining processes and implementing best practices to drive results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pest Specialist

Ehrlich
Springfield, Virginia
09.2018 - Current
  • Developed pest management plans for clients based on their individual needs.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Coordinated with clients to schedule appointments and discuss service options effectively.
  • Conducted regular maintenance on equipment used for pest control operations.
  • Conducted inspections of residential and commercial properties to identify pest infestations.
  • Applied insecticides, herbicides, fungicides, and other treatments to control pests.
  • Developed tailored proposals to address client requirements effectively.
  • Managed account renewals and negotiated contract terms for client satisfaction.
  • Responsible for providing daily care and training of K9 unit, including feeding, grooming, exercising and maintaining general health.
  • Handled K9s for bed bug detection in various environments.

Account Manager

Orkin Pest Control
Fredericksburg, Virginia
09.2011 - 05.2018
  • Successfully developed new business by actively generating leads and closing sales in both commercial and residential markets.
  • Developed and maintained audit-ready Integrated Pest Management (IPM) Programs.
  • Provided IPM training to school districts, food processing facilities, hotels, data centers, and apartment complexes.
  • Performed pest control audits at food and manufacturing facilities to ensure compliance with industry regulations and standards.
  • Interviewed prospects, assessed needs, and created detailed scope of service and sales proposals.
  • Served as the Branch Safety Team Leader, conducted weekly meetings to educate employees on safety procedures.
  • Increased revenue by upgrading existing customer services and securing business renewals.
  • Expanded the company’s market presence through cold calls, networking, and referrals.
  • Streamlined the collections process by implementing an improved communication strategy.
  • Coordinated special events related to pest management and team development.
  • Assisted in scheduling technicians routes to maximize efficiency and minimize downtime.
  • Supported and trained technicians in both commercial and residential setting.

Parts Manager

Morton's Power Equipment
Fredericksburg, Virginia
05.2008 - 09.2011
  • Managed all aspects of the parts department, including staff training and supervision.
  • Oversaw parts receiving and stocking processes to maintain accurate inventory.
  • Executed the purchasing and receiving of parts, supplies, and materials for all departments.
  • Utilized software such as Persona and PartSmart, along with various vendors' parts management and inventory control systems, to execute all price updates.
  • Redesigned the parts department, organized the warehouse layout, and implemented procedures to prevent profit loss on over $1,000,000 in inventory.
  • Cut unnecessary departmental spending by 95% through strategic ordering and shipping practices.
  • Ensured technicians received the necessary parts promptly to enhance operational efficiency.
  • Collaborated closely with the setup and service departments to expedite turnaround for internal service jobs.
  • Established a yearly return policy to minimize obsolescence of parts.

Education

Integrated Pest Management - Pest Management

Purdue University
West Lafayette, IN
11-2011

High School Diploma -

King George High School
King George
05-2004

Some College (No Degree) - Business Management Program

Rappahannock Community College
King George, VA

Skills

  • Integrated pest management
  • Customer relationship management
  • Compliance auditing
  • Proposal development
  • Team leadership
  • Conflict resolution
  • Sales expertise
  • Attention to detail

Certification

Virginia Department of Agriculture and Consumer Sciences

  • Commercial Applicators License

National Entomology Scent Detection Canine Association

  • Certified Scent Detection Canine Team, May 2019- October 2024

The Rollins Learning Center, Atlanta, GA

  • Commercial Sales School Certification
  • Advance Sales School Certification
  • Bed Bug Specialist Certification
  • Account Manager Technical Training Certification

Timeline

Pest Specialist

Ehrlich
09.2018 - Current

Account Manager

Orkin Pest Control
09.2011 - 05.2018

Parts Manager

Morton's Power Equipment
05.2008 - 09.2011

Integrated Pest Management - Pest Management

Purdue University

High School Diploma -

King George High School

Some College (No Degree) - Business Management Program

Rappahannock Community College

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