AMANDA J. HENZEL
Hanover Park,IL
Summary
Seeking an opportunity to utilize my advanced skills and ability to manage a diverse high-performance restaurant management career with extensive business development and operations experience. Credited with creative marketing, staffing and process improvement strategies which have achieved sustainable revenue growth in a turbulent economy. Excellent qualifications in planning, budgeting, expense control, staffing, training, vendor relations and quality management. Significant experience in restaurant management with 10+ years’ experience in the food service industry. Expertise includes: Restaurant Opening, Closing & Daily Operations Customer/Guest Service Improvement Hiring, Coaching, Training Successful Teams & Developing Talent Team Building and Mentoring Food and Beverage Purchasing, Cost Controls & Vendor Relations
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
Shorewood , IL
03.2023 - Current
- Train MIT's (Managers in Training) as BWW in Shorewood; is a training store.
- Responsible for opening and closing the restaurant.
- Develop work schedules.
- Managed the safe and performed daily cash reconciliation.
- Conduct pre-shift meetings.
- Evaluate team member performance, and provide coaching and mentoring.
- Customer satisfaction, and guest service process and improvement focus.
- Process invoices and payments.
- Coordinate monthly budgets, manage profit and loss, and consistently meet desired margins.
- Developed and maintained relationships with suppliers and vendors.
- Performed daily line checks four times a day, checking dates and temperatures.
- Zone checks every hour.
- Very familiar with onboarding.
- Managed labor hours for FOH and BOH.
- Placing the truck orders.
- Assisting where needed, whether it be from cooking in the kitchen, bartending, or serving.
- Very familiar with Ecosure.
- Managed the bar, placing liquor orders, and ordering beer when needed.
- Daily, weekly, and end-of-the-period inventory.
- Understands building sanitation and maintenance.
Manager
Hugo’s Frog Bar & Fish House
Naperville, IL
01.2022 - 03.2023
- Company Overview: Hugo’s Frog Bar & Fish House is an upscale Gibson’s Restaurant Group venue serving Naperville and the surrounding area with fine dining and unique menu offerings
- Responsible for opening and closing the restaurant
- Develop work schedules for staff
- Managed safe and performed daily cash reconciliation
- Conduct pre-shift meetings
- Evaluate team member performance and provided coaching and mentoring
- Customer satisfaction and guest service process and improvement focus
- Process invoices and payments
- Hugo’s Frog Bar & Fish House is an upscale Gibson’s Restaurant Group venue serving Naperville and the surrounding area with fine dining and unique menu offerings
Manager
Heroes West Sports Grill
Joliet, IL
01.2012 - 01.2022
- Company Overview: Heroes’ is a premier destination providing great food, excellent service music entertainment, broadcasted sports events, and sports tournaments
- Annual sales of 4.5 million and 90 employees, the Heroes brand is well recognized in the Joliet area
- Planned and coordinated all scheduling and training of service team members including recruiting and hiring
- Worked closely with owner and senior management to streamline operations
- Implemented menu changes and recommended innovative and unique product offerings
- Coordinated the implementation of marketing, advertising such as billboards and branding
- Providing hands-on guidance, one-on-one training along with expectations and standards to servers and support staff
- Orchestrated and implemented the regulations and restrictions during the pandemic
- Managed all aspects of the closing such as checkouts, cash management of drawer and safe, shift report to management with the daily sales revenues, projections of previous year and any staff or customer concerns
- Certified in Food Safety & Sanitation with a Basset Certificate
- Heroes’ is a premier destination providing great food, excellent service music entertainment, broadcasted sports events, and sports tournaments
- Annual sales of 4.5 million and 90 employees, the Heroes brand is well recognized in the Joliet area
Delicatessen & Sales Associate
Wal-Mart
Morris, IL
01.2006 - 01.2012
- Ensured quality of food products and service
- Developed in-depth expertise across all aspects of food management, including supply chain/inventory control, foodservice sanitation and sales promotion
- Certified in Food Safety & Sanitation with a Basset Certificate
Nutritionist
St Joseph Medical Center
Joliet, IL
01.2003 - 01.2006
- Developed expertise in food and nutrition
- Assisted patients with the proper food selection to meet their needs/goals
- Created menu planning customized for each patient
- Educated on food health value and benefit
Education
General Studies -
Joliet Junior College
Joliet, IL01.2012
Skills
- Team leadership strength
- Strategic planning skill
- Employee scheduling
- Inventory control
- Team leadership expertise
- Training and development skill
- Training and development background
- Budget control
- Staff development
- Food safety and sanitation
- Staff management
- Process improvement
- Business operations
- Workflow coordination
- Operations management
- Customer relationship management (CRM)
Certification
Food Safety & Sanitation Certification, State of Illinois
Allergen and Servsafe Certifications, State if Illinois
Timeline
Assistant General Manager
Buffalo Wild Wings
03.2023 - Current
Manager
Hugo’s Frog Bar & Fish House
01.2022 - 03.2023
Manager
Heroes West Sports Grill
01.2012 - 01.2022
Delicatessen & Sales Associate
Wal-Mart
01.2006 - 01.2012
Nutritionist
St Joseph Medical Center
01.2003 - 01.2006
General Studies -
Joliet Junior College