Summary
Overview
Work History
Education
Skills
Seeking Position As
Timeline
Generic

Amanda J. Hoffman

Fostoria,OH

Summary

Observant, outgoing and motivated Industrial Service Supervisor has more than seventeen years of cumulative experience in Sales, Service, Project Management, and Purchasing. Excellence in the field is manifested by the candidate’s candid ability to multitask, manage concurrent priorities and make the appropriate decisions in challenging situations. Creative candidate possesses innate abilities in corporate communications, work prioritization, and interpersonal relations. Insightful professional is geared with flexibility and a positive attitude, the candidate functions well either as a team leader or a team player. Organized Service Supervisor is great at resolving conflicts, making sure that even the most complicated circumstances result in a win-win situation for all parties involved; maintains exceptional rapport with key accounts and consistently increasing market penetration in a highly competitive industry.

Overview

17
17
years of professional experience

Work History

Industrial Service Supervisor

Bizerba USA
02.2011 - Current
  • Quotes, organizes, and schedules service installs, emergency service requests, and PM’s to a vast field of customers throughout the US including players like National Beef, Tyson Foods, JBS, and Cargill.
  • Reviews all Industrial equipment orders that come through to make sure all necessary information is provided to have a machine be built to spec.
  • Handles all special request parts orders, industrial service projects, and customer issues from the service and sales perspective.
  • Maintains the industrial warehouse inventory for possible equipment to sell or resell.
  • Administers quotes, leads, and provides sales support to the US Industrial sales team.
  • Recruits, Interviews, and hires service technicians and dispatchers.
  • Manages all HR responsibilities for over 30 service technicians locally and remotely plus all customer COI’s, ISN’s, and safety requirements.

Purchasing Coordinator

Pulte Homes
11.2010 - 02.2011


  • Managed the coordination and tracking of the execution of contract documents by supplier and Pulte.
  • Stimulated community involvement by maintaining community specific documents such as specs and options.
  • Handled vendor relationships to streamline the construction process and was in charge of the Pulte vendor rebate program.
  • Assumed responsibility for records retention and interfaced with the home office, risks and records, and audit departments.

Customer Service Team Leader for Herbs

Greenline Beans/HerbThyme Farms
11.2009 - 06.2010


  • Facilitated timely delivery and freshness of orders by encoding all green bean and herb orders from retail and foodservice customers.
  • Handled expediting shipping requests and communicated regularly to coordinate price adjustments based on the market value.
  • Served as primary contact for all herb related issues; typed up and reviewed all herb problem trouble reports.
  • Collected data via reporting to the sales force, brokers, and production facilities for ways to further improve serves provided.

Service National Accounts Coordinator

Mettler-Toledo
02.2008 - 05.2009



  • Distributed monthly credits for service to all distributors and coordinated yearly upgrade service projects.
  • Handled and resolved all equipment service concerns in the field for the US and Canada.
  • Provided back up technical support for programming and weighing issues; acted as corporate liaison for the assigned retail customer.
  • Developed service reports to show past and present data and compared them with company goals and objectives.
  • Inside Sales and Label Coordinator (Dec 2004 – Feb 2008)
  • Served as Grocery Retail Sales Support for Product and Labels and prepared quotes for customers on custom label jobs.
  • Contributed in the coordination of scheduled product deliveries, including issues of product lead times, product availability, and order status changes.
  • Assumed responsibility for working with the sales and service offices to resolve outstanding orders, shipments, customer satisfaction, quality issues, and credit.
  • Acted as primary contact for customer concerns or information regarding product and labels.
  • Established and maintained lasting business relationships with suppliers; held accountability for monitoring and negotiating costs with suppliers.
  • Project Management Assistant for Safeway COOL (Sept 2004 – Dec 2004)
  • Collaborated with other workers with daily project management duties; prepared and updated schedules regularly.
  • Scheduled and conducted daily phone conferences with technicians to coordinate activities throughout the US and Canada.
  • Developed spreadsheets and expense reports, updated corporate brochure, and created PowerPoint Presentations to demonstrate technical proficiencies.
  • Fielded all client concerns or questions regarding the project and helped them understand the project’s purposes.

Education

Bachelor of Arts - Telecommunications, Minor in Marketing

Bowling Green State University
Bowling Green, OH

Skills

  • SAP
  • CRM
  • Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Lotus Notes
  • Astea
  • Baan
  • Business Objects
  • Lawson

Seeking Position As

Industrial Project Coordinator/Manager

Timeline

Industrial Service Supervisor

Bizerba USA
02.2011 - Current

Purchasing Coordinator

Pulte Homes
11.2010 - 02.2011

Customer Service Team Leader for Herbs

Greenline Beans/HerbThyme Farms
11.2009 - 06.2010

Service National Accounts Coordinator

Mettler-Toledo
02.2008 - 05.2009

Bachelor of Arts - Telecommunications, Minor in Marketing

Bowling Green State University

Similar Profiles

CREATE PROFILE