Amanda Jobe
Durant,IA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Genesis Health System
08.2020 - Current
- Patient care, making phone calls to patients, receiving calls from pts or others
- Setting up appointments, sending referrals, setting up lab orders, giving shots.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
Student Medical Assistant (Externship)
Quad cities family care
06.2020 - 07.2020
- I am working to finish my externship hours
- I room patients, answer phones, assist with procedures.
Scribe
ScribeAmerica
02.2020 - 03.2020
- Follow doctors input patient information for visit.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Selected appropriate ICD-10 and CPT codes for records.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Stayed current with industry terminology to provide accurate transcription services.
- Completed transcription of gross and final diagnosis for medical reports.
Shift Manager
Taco John's
01.2020 - 02.2020
- Run shift, count inventory, and safe.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assistant Manager
Arby's
12.2016 - 12.2019
- Scheduling, truck order, manage a shift and the store, assist general manager in some duties, customer service, make food
- Was the franchise quarterly excellence award winner
- Employee of the month winner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant General Manager
Pilot Flying J
06.2013 - 10.2015
- Make the schedule, hiring, truck orders, and run the store.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Customer Service Representative
APAC - Central
09.2010 - 02.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress
Bishops buffet
01.2008 - 01.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Cracker Barrel
01.2007 - 01.2008
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Ticket Agent
Burlington trailways/greyhound
01.2004 - 01.2005
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Head chain
Tyson Foods Incorporated
01.2004 - 01.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Crew Leader
Burger King
09.2002 - 01.2004
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Crew Leader
Taco Bell
11.2001 - 09.2002
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Developed and implemented process improvements to increase productivity.
Education
Certificate - Medical assistant
Ross Medical Education Quad Cities
Bettendorf, IA07.2020
No Degree - Registered nursing
Scott Community College
Riverdale, IA02.2018
High school or equivalent -
Moline Sr High School
Moline, IL05.2005
Skills
- Customer Service (10 years)
- Computer Skills (10 years)
- Management (4 years)
- Fast Food
- Key Holder
- Retail Management
- Training
- Scheduling
- Inventory
- Sales
- Team Building
- Cash Handling
- Customer Service Skills
- Inventory Management
- Merchandising
- Microsoft Excel
- Word
- Assistant Manager Experience
- Food Safety
- POS
- Restaurant Management
- Store Management Experience
- Sales Management
- Profit & Loss
- Retail Sales
- Restaurant Experience
- Supervising Experience
- Recruiting
- Upselling
- Shift Management
- Food Preparation
- Leadership
- Employee Orientation
- Labor Cost Analysis
- Pricing
- Planograms
- Vital signs
- Patient Care
- Experience Administering Injections
- EMR Systems
- Triage
- FMLA
- Documentation review
- Time management
- Phone etiquette
- Procedure Assistance
- Medical Terminology
- Patient Scheduling
- Medical Office Administration
- Data Entry
- Indirect Patient Care
- Patient Flow Management
- Patient-Focused Care
- HIPAA Compliance
- Medical Terminology Knowledge
- Wound Care Specialist
- Compassionate
- Customer Service
- First Aid
- Dementia and Alzheimer's Knowledge
- Reliable Team Player
- Equipment Sterilization
- Monitoring Patient Progress
- Medical Procedures
- EMR / EHR
- Trustworthy Companion
- Case Management
- Vital Sign Monitoring
Certification
- ServSafe Food Handler
- Food handler certificate
- BLS for Healthcare Providers
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- AED Certification
- First Aid Certification
- Driver's License
Assessments
Customer service, Proficient, April 2020, Identifying and resolving common customer issues
Personal Information
Title: medical assistant
Timeline
Medical Assistant
Genesis Health System
08.2020 - Current
Student Medical Assistant (Externship)
Quad cities family care
06.2020 - 07.2020
Scribe
ScribeAmerica
02.2020 - 03.2020
Shift Manager
Taco John's
01.2020 - 02.2020
Assistant Manager
Arby's
12.2016 - 12.2019
Restaurant General Manager
Pilot Flying J
06.2013 - 10.2015
Customer Service Representative
APAC - Central
09.2010 - 02.2011
Waitress
Bishops buffet
01.2008 - 01.2010
Waitress
Cracker Barrel
01.2007 - 01.2008
Ticket Agent
Burlington trailways/greyhound
01.2004 - 01.2005
Head chain
Tyson Foods Incorporated
01.2004 - 01.2005
Crew Leader
Burger King
09.2002 - 01.2004
Crew Leader
Taco Bell
11.2001 - 09.2002
Certificate - Medical assistant
Ross Medical Education Quad Cities
No Degree - Registered nursing
Scott Community College
High school or equivalent -
Moline Sr High School