Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Johns

Lithia,FL

Summary

Dedicated Patient Support Technician at BayCare with expertise in vital signs monitoring and HIPAA compliance. Proven ability to enhance patient care through effective communication and teamwork. Recognized for facilitating seamless transitions and maintaining high standards of safety and documentation, contributing to improved patient satisfaction and care delivery.

Diligent Patient Support Technician seeking to leverage experience in providing exceptional patient care in clinical setting. Demonstrated expertise in assisting with patient mobility, monitoring vital signs, and ensuring clean, safe environment. Proven ability in maintaining patient records and working collaboratively with healthcare teams to improve patient outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Support Technician

BayCare
09.2023 - 05.2025
  • Facilitated smooth patient transitions between departments, ensuring proper handoffs and documentation.
  • Conducted routine safety checks on medical equipment, ensuring proper functionality for reliable patient care delivery.
  • Contributed to an efficient healthcare team by accurately documenting vital signs and medical records.
  • Provided high-quality personal hygiene assistance, promoting cleanliness while preserving dignity.
  • Provided care for -14 patients daily.

Customer Service Cashier

Ace Hardware
04.2020 - 08.2022
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Customer Service Cashier

Pinch A Penny Pool Patio Spa
05.2018 - 04.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

Lazydays R.V. Center
03.2016 - 11.2018
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Terminix Pest Control
08.2013 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Riverview High School
Riverview
06-2013

Skills

  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • EKG interpretation
  • Healthcare software
  • Medical terminology

Certification

  • CPR Certified
  • BLS Certified

Timeline

Patient Support Technician

BayCare
09.2023 - 05.2025

Customer Service Cashier

Ace Hardware
04.2020 - 08.2022

Customer Service Cashier

Pinch A Penny Pool Patio Spa
05.2018 - 04.2020

Customer Service Representative

Lazydays R.V. Center
03.2016 - 11.2018

Customer Service Representative

Terminix Pest Control
08.2013 - 03.2016

High School Diploma -

Riverview High School

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