Amanda Johnson
City Of Los Angeles,CA
Summary
Experienced Criminal Justice professional with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Adjunct Professor
Arizona Western College Yuma Arizona
Yuma, AZ
07.2020 - Current
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used exams, quizzes and assignments to assess student comprehension.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Organized, prepared and revised Criminal Justice course material and applied technological options for online and course-related software.
- Taught Criminal Justice courses, providing instruction to up to 35 undergraduate students.
Executive Assistant
Cassel Inc.
Phoenix, AZ
10.2017 - 07.2020
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Managed over 50 customer calls per day.
- Increased sales by 10%
Parole Case Analyst
North Carolina Parole Commission
Raleigh, NC
05.2014 - 09.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Performed discharge planning, placement monitoring and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Monitored over 1,000 cases statewide and made parole recommendations to Parole Commissioners.
- Set supervision conditions for Post-release.
Senior Probation Officer
North Carolina Department Of Corrections
Sanford, NC
10.2009 - 05.2014
- Supervised offenders to reduce risk to community.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Wrote progress reports and testified under oath at court hearings.
- Referred felony and misdemeanor offenders to necessary community resources.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Conducted investigations into violations and other allegations.
- Maintained compliance with all legal statutes, policies, and procedures.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Screened offender referrals and completed intake interviews and paperwork.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Adhered to legal requirements by performing office, home and employment visits.
- Suggested special community service rehabilitation programs to help further support offenders.
- Completed reports on behalf of court and associated legal entities.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Evaluated people on probation to determine best course of rehabilitation.
- Helped resolve probationer issues with housing, employment and healthcare.
- Coordinated community and job placement resources.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Supervised over 100 Clients.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2000
Skills
- Learning Management Interfaces
- Immersive Activities
- Distance Learning
- Innovative Teaching Methods
- Individualized Support
- Positive Reinforcement Strategies
- Online Databases
- Active Listening
- Character Building
- Online Content Development
- Behavior Modification
- Online Systems
Timeline
Adjunct Professor
Arizona Western College Yuma Arizona
07.2020 - Current
Executive Assistant
Cassel Inc.
10.2017 - 07.2020
Parole Case Analyst
North Carolina Parole Commission
05.2014 - 09.2017
Senior Probation Officer
North Carolina Department Of Corrections
10.2009 - 05.2014
Bachelor of Science - Criminal Justice
North Carolina Central University
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