Amanda Johnson
Crete,IL
Summary
Accomplished customer service associate with over 7+ years experience in retail and warehouse industry. Have gained the knowledge of how to best assist all types of people even in the most challenging situations. Driven to not only meet but to exceed all expectations and deliver a positive experience through high quality customer care.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
WESCO International
Alsip, Illinois
07.2018 - Current
- Handling of specialty shipments both domestic and international that requires same day or the next day delivery
- Packing the customers' order in the appropriate box size with correct amount of packaging materials (air bubbles)
- Processing and fixing all issues that arise when dealing with customer orders such as missing items, excess items, weigh issues, and many more by using computer programs provide
- Keep station clean at all times and ensure there are enough supplies at station like boxes, tape etc,
Warehouse Associate
Michael Distribution Center
New Lenox, IL
03.2018 - 07.2018
- Used an RF scanner to accurately and efficiently pick items from shelves into bins
- Monitored inventory levels to determine need for stock replacement
- Re-stocked inventory manually or with warehouse equipment
- Keep a clean and sage working environment
Warehouse Associate
Amazon
Monee, Illinois
08.2017 - 03.2018
- Ensured that all items are inspected for damages and scanned items for stowing to ensure that virtual and physical locations of the items match the accuracy of the inventory
- Utilized an RF scanner to perform cycle counts to reconcile shipping discrepancies
- Picked items for customers order to be shipped all while meeting daily productivity rate
- Maintained safe and orderly working environment to facilitate efficient work flow
Customer Service Associate
CVS Pharmacy
Chicago, IL
06.2014 - 08.2017
- Provided customer support to all departments, including photo and beauty, ensured departments are fully stocked and operational while remaining current with all services and tool
- Accurately perform cashier duties-handling cash, checks and credit card transactions with precision while following company policies and procedure
- Maintained the sale floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items when needed
Customer Service Associate
Jewel Osco
Chicago, IL
10.2012 - 09.2014
- Operated POS cash register, handling over 50 transactions on average daily, and verfiry money counts in cash draw
- Participated in taking store inventory counts according to guidelines and monitoring inventory for accuracy
- Created an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Practiced preventive maintenance by properly inspecting equipment and notify apporopritate department or store manager of any items in need of repair
Education
Associate of Arts -
Harry S Truman Community College
Chicago Il06.2014
High School Diploma -
Bogan Computer Technical High School
Chicago Il06.2008
Skills
- Order Picking and Processing
- Product Verification
- Labeling and Boxing
- Inventory Replenishment
- Understanding Customer Needs
- Efficient and Detail-Oriented
Timeline
Warehouse Associate
WESCO International
07.2018 - Current
Warehouse Associate
Michael Distribution Center
03.2018 - 07.2018
Warehouse Associate
Amazon
08.2017 - 03.2018
Customer Service Associate
CVS Pharmacy
06.2014 - 08.2017
Customer Service Associate
Jewel Osco
10.2012 - 09.2014
Associate of Arts -
Harry S Truman Community College
High School Diploma -
Bogan Computer Technical High School
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