Amanda Johnson
Anderson,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Filler Machine Operator
IVC
Anderson, SC
10.2021 - Current
- Counted and recorded finished and rejected packaged items.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Manager
McDonald's Restaurant
Williamston, SC
05.2020 - 10.2021
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Obtained highest rating from county health department year over year.
- Accomplished multiple tasks within established timeframes.
Manager
McDonald's Restaurant
Easley, SC
08.2018 - 05.2020
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated, led and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired, trained and developed service department staff to drive performance.
- Managed service department budget and investigated and resolved discrepancies.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Informed and educated department employees on changes from management.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Established and enforced clear safety policies to protect workers from injury.
- Monitored employee work levels and optimized performance with strategic approaches.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Crew Team Member
Syncron
Greenville, SC
01.2017 - 08.2018
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to all safety protocols to minimize equipment damage and avoid injuries.
- Completed non-destructive tests and visual inspections continuously.
- Inspected and repaired products to meet project expectations.
- Developed and implemented best practices for defect prevention and continuous improvement.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
Quality Inspector
House of Raeford Farms
Greenville, SC
02.2015 - 01.2017
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to all safety protocols to minimize equipment damage and avoid injuries.
- Wrote detailed reports outlining performance, quality and defect rates.
- Completed non-destructive tests and visual inspections continuously.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Performed detailed analysis on 90% sample of products.
Crew/Management Trainee
McDonald's Restaurant
Williamston, SC
06.1999 - 01.2015
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Totaled bills, accepted payments and returned change.
- Mentored team members to succeed and advance within department and company.
- Presented training information via role playing, simulations and team exercises.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delegating employee assignments, monitored progress and evaluated performance.
- Followed supervisors advice to improve leadership and supervisory skills.
- Increased professional knowledge and training to remain focused on long term objectives.
Education
High School Diploma -
Wren High School
Piedmont, SC05.2002
Skills
- Project management
- Staff development
- Workforce Management
- Supervision
- Reliable and trustworthy
- Daily Logs
- Maintaining Clean Work Areas
- Quality Inspections
- Standard Operating Procedures Understanding
- Team Communication
- Quality Assessments
- Preventive Maintenance
- Customer Satisfaction
Certification
- Certified manager, Mcdonalds - since 2005
- serve safe certified, Mcdonalds - since 2003
Timeline
Filler Machine Operator
IVC
10.2021 - Current
Manager
McDonald's Restaurant
05.2020 - 10.2021
Manager
McDonald's Restaurant
08.2018 - 05.2020
Crew Team Member
Syncron
01.2017 - 08.2018
Quality Inspector
House of Raeford Farms
02.2015 - 01.2017
Crew/Management Trainee
McDonald's Restaurant
06.1999 - 01.2015
High School Diploma -
Wren High School
- Certified manager, Mcdonalds - since 2005
- serve safe certified, Mcdonalds - since 2003
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