Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Johnson

Mentone,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Outbound Problem Solver

Amazon
10.2021 - Current
  • High Rate Packer 200+ - I am able to get items from each chute and pack them in a box in fast pace manner, I was able to reach each set goal set by the PA.
  • Training water spiders - I helped train water spiders by showing them fast and effective ways to fill a station with needed boxes in a timely manner. I showed them new steps to take that would cut the original time of stocking a station in half the time.
  • Problem salving in AFE 1-2 -Chasing CPT’s getting totes and items shipped out in a timely manner, an hour before there ship time
  • Check ins, I am able to Check in loose items and put them in a chute for packing or in overage container.
  • Collections, I am able to respond to needed items at stations that need to be collected in a timely manner quickly and efficiently.
  • Sort tray kickoff, I am able to scan the tray and get items in an overage container or chute in a timely manner.
  • Problem saving Dwell lead in Smart pack and Singles. I was can obtain all kick outs in a timely manner and fix the shipping label, and or efficiently put them in and overage bin. I can look up items in the rodeo database, and get them shipped out. I understand Fc research and using check in dwell lead for items that need to be checked in.

Customer Service Associate

Home Depot
08.2017 - 02.2021
  • Provide friendliness and accuracy with each customer by meeting customers’ needs.
  • Manage checkouts, process phone sales and returns as needed.
  • Resolve complaints or involve the appropriate manager to guarantee customer satisfaction.
  • Solved problems with products and services by providing customers with technical support.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Paraprofessional

Redlands Unifide School District
08.2011 - 10.2019
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Collaborated with instructors to develop engaging lesson plans.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Server

Mill Creek Cattle Co
08.2014 - 07.2017
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Associate of Science -

Crafton Hills College
Yucaipa, CA
06.2014

Skills

  • Safety Protocols
  • Invoice Preparation and Processing
  • Disciplinary Action
  • Billing Procedures
  • OSHA Standards
  • Team Goals
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Understanding Customer Needs

Timeline

Outbound Problem Solver

Amazon
10.2021 - Current

Customer Service Associate

Home Depot
08.2017 - 02.2021

Server

Mill Creek Cattle Co
08.2014 - 07.2017

Paraprofessional

Redlands Unifide School District
08.2011 - 10.2019

Associate of Science -

Crafton Hills College

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Amanda Johnson