Summary
Overview
Work History
Education
Skills
Software Skills
Timeline
Generic

Amanda Johnson

Des Moines,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Schedule Coordinator

Nextaff Staffing Agency
07.2022 - Current
  • Maintained accurate records and handled purchase orders.
  • Updated management and clients on progress of production.
  • Met production goals and formed action plan to constantly raise bar to higher standards.
  • Developed scheduling for certain tasks so that goods will be available when needed.
  • Resolved accuracy issues by implementing software to pinpoint areas of weakness and address concerns.
  • Troubleshot production problems, machinery malfunctions and staff shortages.
  • Tracked progress of manufacturing orders using NGage software.
  • Flagged potential issues by monitoring timelines.
  • Decreased production downtime by accurately scheduling maintenance and production crews.
  • Prioritized production areas by analyzing most cost-effective methods.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in Client meetings.
  • Set schedules for over 450 staff by planning and designating shifts and hours

Operations Supervisor

MCI Telecommunications
05.2017 - Current
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 32 employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions

Education

No Degree - Human Resources Development

Three Rivers Community College
Poplar Bluff, MO
08.2026

High School Diploma -

West Senior High School
Iowa City, IA
08.2012

Skills

  • Master Scheduling
  • Quality Control
  • Coordinating Project Schedules
  • Team Meetings
  • Quality Assurance
  • Excel Formulas
  • Continuous Improvement Projects
  • Business Operations Mastery
  • Production Planning and Control
  • Critical Thinking
  • Administrative Duties
  • Training Junior Team Members
  • Solution Coordination
  • Continuous Improvement Strategies
  • Reading Comprehension
  • Complex Problem-Solving
  • Loss Prevention Strategies
  • Outbound Calls
  • Data Reports
  • PowerPoint Presentations
  • Professional Relationships
  • Corrective Actions
  • Company Guidelines
  • Statistics Skills
  • Telephone Management
  • Personnel Management
  • Managing Status Reports
  • Workflow Processes
  • Effective Customer Service
  • Employee Timesheet Processing
  • Technical Assistance
  • Customer Service Standards
  • Operational Procedures
  • Computerized Maintenance Management Systems
  • Sales Forecasting
  • Mathematics Skills
  • Team Goals
  • Employee Engagement
  • Vendor Relationships
  • Data Communications
  • Customer Accounts Management

Software Skills

 

  • Communication tools
  • Social media
  • Spreadsheets
  • Word processing and desktop publishing tools
  • Presentation tools
  • ADP
  • Analysis skills
  • B2B sales
  • Continuous improvement
  • Contracts
  • English, 29 years
  • Financial services
  • Litigation
  • Microsoft Access
  • Negotiation
  • Oracle
  • Outside sales
  • Project management
  • Recruiting
  • VPN

Timeline

Schedule Coordinator

Nextaff Staffing Agency
07.2022 - Current

Operations Supervisor

MCI Telecommunications
05.2017 - Current

No Degree - Human Resources Development

Three Rivers Community College

High School Diploma -

West Senior High School

Similar Profiles

CREATE PROFILE
Amanda Johnson