Amanda Johnson
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Schedule Coordinator
Nextaff Staffing Agency
07.2022 - Current
- Maintained accurate records and handled purchase orders.
- Updated management and clients on progress of production.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Developed scheduling for certain tasks so that goods will be available when needed.
- Resolved accuracy issues by implementing software to pinpoint areas of weakness and address concerns.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Tracked progress of manufacturing orders using NGage software.
- Flagged potential issues by monitoring timelines.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Prioritized production areas by analyzing most cost-effective methods.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in Client meetings.
- Set schedules for over 450 staff by planning and designating shifts and hours
Operations Supervisor
MCI Telecommunications
05.2017 - Current
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 32 employees.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Education
No Degree - Human Resources Development
Three Rivers Community College
Poplar Bluff, MO08.2026
High School Diploma -
West Senior High School
Iowa City, IA08.2012
Skills
- Master Scheduling
- Quality Control
- Coordinating Project Schedules
- Team Meetings
- Quality Assurance
- Excel Formulas
- Continuous Improvement Projects
- Business Operations Mastery
- Production Planning and Control
- Critical Thinking
- Administrative Duties
- Training Junior Team Members
- Solution Coordination
- Continuous Improvement Strategies
- Reading Comprehension
- Complex Problem-Solving
- Loss Prevention Strategies
- Outbound Calls
- Data Reports
- PowerPoint Presentations
- Professional Relationships
- Corrective Actions
- Company Guidelines
- Statistics Skills
- Telephone Management
- Personnel Management
- Managing Status Reports
- Workflow Processes
- Effective Customer Service
- Employee Timesheet Processing
- Technical Assistance
- Customer Service Standards
- Operational Procedures
- Computerized Maintenance Management Systems
- Sales Forecasting
- Mathematics Skills
- Team Goals
- Employee Engagement
- Vendor Relationships
- Data Communications
- Customer Accounts Management
Software Skills
- Communication tools
- Social media
- Spreadsheets
- Word processing and desktop publishing tools
- Presentation tools
- ADP
- Analysis skills
- B2B sales
- Continuous improvement
- Contracts
- English, 29 years
- Financial services
- Litigation
- Microsoft Access
- Negotiation
- Oracle
- Outside sales
- Project management
- Recruiting
- VPN
Timeline
Schedule Coordinator
Nextaff Staffing Agency
07.2022 - Current
Operations Supervisor
MCI Telecommunications
05.2017 - Current
No Degree - Human Resources Development
Three Rivers Community College
High School Diploma -
West Senior High School
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