Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Johnson

Amanda Johnson

Surprise,AZ

Summary

Outgoing professional with a background in assisting community manager in property management, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hardworking and resourceful with friendly and professional demeanor.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager

Velaire At Aspera - PB Bell
12.2022 - Current
  • Manages accounting records which include rent collection, accounting month end reporting, SODAS
  • Acts as liaison between leasing team and community manager
  • Responsible for accurate daily record keeping of delinquency log.
  • Manage and execute eviction filings.
  • Conducts move out and make ready inspections.
  • Performed market research on competitors'' pricing, features, and amenities to maintain competitive edge within local rental market.
  • Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Ensured prospective tenants received exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Establishes and implements leasing goals while managing effective lease expiration program.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Assisted in implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Provided leadership, guidance and support to staff members.
  • Handled tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Participated in community events to promote services and engage with public.
  • Organized community events to foster relationships among residents and promote sense of belonging.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Ensured prospective tenants received exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Works well in team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Licensed Realtor

Keller Williams Realty Elite
02.2016 - 11.2022
  • Generated list of properties to meet specific client needs.
  • Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
  • Maintained current and accurate CRM database of prospective customers.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Managed real estate transactions from initiation to closing.
  • Hosted property tours and open houses to generate property interest and network with potential clients.
  • Negotiated contracts and educated sellers and buyers about legal disclosures.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Promoted listings on social media and print advertisements.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Represented buyers and sellers in major real estate transactions.
  • Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
  • Accompanied buyers during property inspections.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Analyzed market statistics to identify trends and evaluate current property listings.

Education

Business Degree - Real Estate

Westford Real Estate School
Phoenix
01.2016

High School Diploma -

Westland High School
Phoenix, AZ
05.2000

Skills

  • Property Management
  • Verbal and Written Communication
  • Client Relations
  • Adaptability and Flexibility
  • Attention to Detail
  • Client-Focused Service
  • Property tours and inspections
  • Excellent teamwork
  • Strong organizational skills
  • Leasing and sales
  • Sales Dedication
  • Conflict handling
  • Daily operations oversight
  • Client service and support

Timeline

Assistant Community Manager

Velaire At Aspera - PB Bell
12.2022 - Current

Licensed Realtor

Keller Williams Realty Elite
02.2016 - 11.2022

Business Degree - Real Estate

Westford Real Estate School

High School Diploma -

Westland High School

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