Amanda Johnson
Wilmington
Summary
To seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Crew Scheduler
ABX Air
02.2023 - Current
- Continuously montior and verify coverage of all flights and crew member's schedules to ensure FAR legality and CBA compliance.
- Process sick and fatigue calls, trip trades, and other daily schedule modifications.
- Assigned all open trips in accordance with FAR, CBA, and company policies.
- Professionally operate all lines of communication in a timely manner.
- Maintain high level of attention to detail and provide continuous communication with the pilots.
- Communicate with supervisors, fellow crew schedulers and system control regarding daily operational concerns to resolve any operational issues.
- Arrange and make changes to crew hotel and transportation as necessary during daily operations.
- Assist with on-the-job training for new hire schedulers.
- Preform other duties as assigned to support the efficient operation of the department and maintain company expectations.
General Manager
The Melting Pot
08.2008 - 12.2022
- Supervised the day to day operations of a 240 seat restaurant generating over 1,000,000 in sales yearly
- Increased sales over 30%, including during Covid restrictions using an innovative approach
- Controlled revenue and expenditures on a daily, weekly, and monthly basis
- Managed inventory and purchasing
- Oversaw preparation, quality, and presentation of food and beverages to meet exceptional standards which includes being ranked in the top 10% for The Melting Pot restaurants for Steritech's safety and sanitation inspections
- Successfully instilled in the staff "The Perfect Night Out" principle which creates a unique and superb fondue dining experience for the guests
- Handled guest concerns and complaints
- Resolved problems in a timely manner
- Scheduled staff and coordinate workload
- Hired, trained, supervised, and evaluated a diverse staff
- Handled payroll, files, and all paperwork for employees
- Provided coaching, counseling, and mentoring the staff, including developing managers.
- Planned menus, specials, and promotions
- Ensured all laws and regulations are being adhered to including health department and liquor board.
Education
Bachelor Of Science - Business Management
Fairleigh Dickinson University
Teaneck, NJSkills
- Business Leadership
- Decision Making
- Customer Service Management
- Attention to detail
- Ability to multitask
- Proficient in Microsoft Word & Excel, various restaurant pos systems, and various payroll systems including paychex
Timeline
Crew Scheduler
ABX Air
02.2023 - Current
General Manager
The Melting Pot
08.2008 - 12.2022
Bachelor Of Science - Business Management
Fairleigh Dickinson University