Amanda Johnson
Chattahoochee,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative/Dispatcher
United Rentals
01.2020 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems for 4 drivers.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate spreadsheets of fleet inventory, ensuring all relevant documentation was up-to-date and easily accessible.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Create, manage and close BOL's to ensure vendors are paid in a timely manner.
- Create and receive branch transfers from corporate and sister branches.
- Fix cat-classes, serial numbers and model numbers as issues come up.
Quality Assurance/Customer Service Representative
Hilton Grand Vacations
05.2018 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
Administrative Assistant
Acorn Stairlifts
03.2016 - 05.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - General Studies
Valencia Community College
Orlando, FLCertificate of Completion - Baking And Pastry Arts
Notter School of Pastry Arts
Orlando, FL06.2012
Skills
- Vendor Relationship Management
- Asset Tracking Competence
- Rentalman
- Total Control
- Microsoft Office
- Time management abilities
- Work Order Preparations
- Problem-solving aptitude
- Multitasking Abilities
- Communication Management
- Quality Control
- Attention to Detail
Accomplishments
Received Outstanding Inside Sale Representative in Southeast Region 2021
Timeline
Inside Sales Representative/Dispatcher
United Rentals
01.2020 - Current
Quality Assurance/Customer Service Representative
Hilton Grand Vacations
05.2018 - 01.2020
Administrative Assistant
Acorn Stairlifts
03.2016 - 05.2017
No Degree - General Studies
Valencia Community College
Certificate of Completion - Baking And Pastry Arts
Notter School of Pastry Arts