Amanda Johnson
Idaho Falls,ID
Summary
Polite and profession. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Contact Center Representative
East Idaho Credit Union
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Processed debit and credit card and electronic check payments.
Bartender
Hurricanes Bar & Grill
12.2019 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Customer Service Representative
CenturyLink
06.2007 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology Education
Austin Kade Academy
Idaho Falls, ID06.2017
Skills
- Customer Support
- Billing Adjustments and Refunds
- Verbal and Written Communication
- Team Motivation
Timeline
Contact Center Representative
East Idaho Credit Union
11.2022 - Current
Bartender
Hurricanes Bar & Grill
12.2019 - 10.2022
Customer Service Representative
CenturyLink
06.2007 - 02.2017
Cosmetology Education
Austin Kade Academy
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