Amanda Johnson
Mountain Home Air Force Base,ID
Summary
Results-driven and detail-oriented professional with extensive experience in inventory management, customer service, and operational coordination. Successfully manages complex systems, conducts detailed audits, and optimizes processes to meet organizational goals. Possesses strong communication and interpersonal skills, collaborating across teams and with external partners to support strategic initiatives. Leverages technology for data analysis and management to ensure efficiency and accountability. Passionate about fostering community engagement and supporting military service members and their families through outreach and educational programs.
Overview
9
9
years of professional experience
Work History
Computer Assisted Ordering (CAO) Technician
Defense Commissary Agency (DeCA)
12.2022 - 09.2024
- Inventory Accuracy: Leveraged advanced systems and handheld devices to collect and update inventory data, maintaining precise stock records to support operational efficiency.
- Auditing Excellence: Conducted comprehensive daily audits of stock discrepancies, ensuring prompt resolution of out-of-stock or misreported items.
- Stock Optimization: Evaluated display and storage areas to forecast replenishment needs, aligning inventory levels with customer demand and minimizing excess.
- Operational Coordination: Collaborated seamlessly with management and vendor representatives to enhance ordering processes and address inventory concerns.
- Demand-Driven Ordering: Utilized data-driven insights to calculate optimal order quantities, ensuring continuous product availability and preventing shortages.
- Team Oriented: Trained new technicians on standard operating procedures, ensuring consistency across the team.
Cashier
Defense Commissary Agency
06.2022 - 12.2022
- Competently handles all monetary transactions, whether cash, card, or WIC checks.
- Maintains clean, tidy, and organized checkout areas.
- Monitors shop floor for suspicious customer behavior and signs of theft, following company procedures to prevent shoplifting.
- Helps customers with specific item requests by answering questions and offering knowledgeable product advice.
- Works overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Cashier/recreation aide
Bowling Center
12.2017 - 08.2021
- Investigated discrepancies between accounting records and cash drawers to implement corrective action.
- Completed cross-training to provide support across multiple departments, maintaining smooth store operations during busy periods.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Conducted regular stock counts on inventory containing up to 25 product varieties.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Used extensive experience in stock control, handling and counting to provide well-rounded inventory management.
- Submitted new system orders and completed related paperwork.
- Kept stock levels in line, modifying purchasing quantities and delivery frequency to meet customer demand.
Recreation aide
Outdoor Recreation
12.2015 - 10.2017
- Managed customer complaints to maintain customer satisfaction and loyalty.
- Carried out cleaning and visual merchandising to high-quality standards before store opening.
- Served customers efficiently during peak hours, minimizing order waiting times.
- Helped to close the store down by restocking shelves, cleaning till areas, and counting cash.
- Managed till operations and payment processing, providing change, receipts, and packing bags.
- Checked shelves to keep fully stocked at all times.
- Helped clients select perfect holiday based on needs, budget and specifications.
Education
NA - Business Management
University of Oklahoma
2008
Business Management
Northeastern A&M College
2007
Skills
- Works Well Under Pressure
- Multitasking and organization
- Quality control
- Documentation and reporting
- Credit and cash transactions
- Store merchandise handling
- Stock management
- Inventory control
Timeline
Computer Assisted Ordering (CAO) Technician
Defense Commissary Agency (DeCA)
12.2022 - 09.2024
Cashier
Defense Commissary Agency
06.2022 - 12.2022
Cashier/recreation aide
Bowling Center
12.2017 - 08.2021
Recreation aide
Outdoor Recreation
12.2015 - 10.2017
Business Management
Northeastern A&M College
NA - Business Management
University of Oklahoma
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