Amanda Johnson
McFarland,WI
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, and adaptability to changing needs. Skilled in inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently, and showcasing a blend of strong interpersonal communication and meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Operations Assistant- Senior
SSM Health Dean Medical Group
11.2015 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory levels and maintained accurate records of inventory.
- Supply/purchasing orders for multiple sites
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, and service-related functions.
- Answered and managed incoming and outgoing calls.
- Opened and properly distributes incoming mail.
- Help staff everyday with EPIC.
- Handling all prior authorizations for physicians to an outside facility to Include: procedure prior authorizations.
- Edit and maintain all physician templates accordingly.
- Creating the physicians call schedule.
- Submit provider time out requests.
- Surgery scheduling.
- Putting in multiple referrals and orders into EPIC
Audiology Unit Clerk
SSM Health Dean Medical Group
01.2015 - 11.2015
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Responsible for hearing aid repairs.
- OSHA certified doing employee audiograms.
- Adjust/maintain schedules accordingly.
- Supply ordering.
- Verify insurance for prior authorizations.
Registration Scheduling Representative
SSM Health Dean Medical Group
09.2011 - 01.2015
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Registration Scheduler
UW Health
03.2008 - 09.2011
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
La Follette High School
Madison06-2004
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Administrative support
- Work Planning and Prioritization
- Clerical support
- Office supply management
- Delegating work
- Supply ordering
- Schedule coordination
- Scheduling expertise
- Strong problem solver
- Multitasking Abilities
- Professional and mature
- Excellent communication
- Organizational skills
- Relationship building
- Supply restocking
- Mail handling
- Interpersonal communication
- Teamwork
- Problem-solving
- Time management
- Reliability
Timeline
Operations Assistant- Senior
SSM Health Dean Medical Group
11.2015 - Current
Audiology Unit Clerk
SSM Health Dean Medical Group
01.2015 - 11.2015
Registration Scheduling Representative
SSM Health Dean Medical Group
09.2011 - 01.2015
Registration Scheduler
UW Health
03.2008 - 09.2011
High School Diploma -
La Follette High School
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