Amanda Johnson
Bridgeport
Summary
Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Manager
Bridgeport youth larcosse
Bridgeport
02.2024 - Current
- Managed daily administrative operations for youth sports programs and activities.
- Coordinated scheduling and logistics for training sessions and events.
- Oversaw communication between staff, parents, and community partners.
- Developed and maintained filing systems for program documentation.
- Assisted in budgeting and financial tracking for departmental expenses.
- Implemented organization-wide policies to enhance operational efficiency.
- Supported volunteer recruitment and training for youth programs.
- Facilitated team meetings to ensure alignment on project goals and tasks.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Customer Care Coordinator
Coordinated transportation solutions
Trumbull
03.2023 - 02.2024
- Interacting with other employees to coordinate transportation needs, such as arranging a bus to pick up children from school, or a taxi service for disabled passengers.
- Monitoring fuel costs and recommending adjustments to reduce costs.
- Assisting in planning transportation schedules, coordinating with vendors, and ordering equipment as needed.
- Coordinating with insurance companies to ensure proper coverage for all vehicles.
- Providing information about traffic conditions to customers and dispatchers to ensure the best routes for each trip are chosen.
- Ensuring that all driver records are always up to date.
- Updating routes as needed based on changes in business hours, traffic patterns, or seasonal changes, to accommodate any special needs of passengers on a route.
- Coordinating with facilities managers to ensure that buses are properly maintained, and that staff members are trained in safety procedures.
- Coordinated customer inquiries and resolved issues efficiently.
Customer Service Representative
United States Postal Service
Bridgeport
05.2017 - 02.2023
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Responded promptly to customer inquiries.
- Communicated with customers through various channels.
- Acknowledged and resolved customer complaints.
- Processed orders, forms, applications, and requests
- Kept records of customer interactions, transactions, comments, and complaints
- Communicated and coordinated with colleagues as necessary.
- Provided feedback on the efficiency of the customer service process.
- Ensured customer satisfaction and provided professional customer support.
Education
Associate degree - Criminal Justice
Berkeley College
New York06.2023
Certificate of Technical Studies - Patient Care Technician
Valley Medical Institute
Trumbull, CT01-2017
Certificate of Technical Studies - Pharmacy
Sanford Brown Institute
New York, NY01-2011
Skills
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint
- Google Calendar
- Internet research
- Team supervision
- Volunteer management
- Customer service
- Communication skills
- Time management
- Data entry
- Project management
- Scheduling
- Record keeping
- Documentation and control
- Business administration
- Calendar management
- Verbal and written communication
- Quickbooks
- Hiring and training
- Meeting coordination
- Schedule management
- Organizational leadership
- Administrative improvement
- Scheduling coordination
Certification
- Patient Care Technician Certifications
- Valley Medical Institute
- June 2019
- Pharmacy Technician
- Sanford Brown Institute
- July 2013
Volunteer Experience
Lord Chamberlain Nursing & Rehabilitation Center, Patient Care Technician Volunteer, Stratford, CT, 2019-12, 2019-12, Kept patient rooms tidy and sanitized, Assisted patients with everyday needs, personal hygiene, restroom use, and grooming, Monitored vital signs, temperature, pulse or EKG signals, and patient condition, Took fluid samples or other specimens for testing, Assisted nursing staff in administering essential treatments, Performed basic nursing procedures and changed bandages, Ensured rooms have adequate patient care supplies, Assisted patients with issues or needs, Provided appropriate emotional support
Timeline
Administrative Manager
Bridgeport youth larcosse
02.2024 - Current
Customer Care Coordinator
Coordinated transportation solutions
03.2023 - 02.2024
Customer Service Representative
United States Postal Service
05.2017 - 02.2023
Associate degree - Criminal Justice
Berkeley College
Certificate of Technical Studies - Patient Care Technician
Valley Medical Institute
Certificate of Technical Studies - Pharmacy
Sanford Brown Institute
Similar Profiles
Sonja TraceySonja Tracey
First Grade Tutor at Bridgeport Caribe Youth LeadersFirst Grade Tutor at Bridgeport Caribe Youth Leaders
Ro'Heem WaltonRo'Heem Walton
Junior Referee at Bridgeport Youth LacrosseJunior Referee at Bridgeport Youth Lacrosse
ALEJANDRO A. PRIETOALEJANDRO A. PRIETO
Outreach Laboratory Manager at Bridgeport HospitalOutreach Laboratory Manager at Bridgeport Hospital
Chyann HillChyann Hill
Assistant Language Teacher at Central High SchoolAssistant Language Teacher at Central High School
Kevin JohnsonKevin Johnson
Machine Operator at Dana CorporationMachine Operator at Dana Corporation