Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Amanda Johnson

Raeford,NC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

19
19
years of professional experience

Work History

Auto Collision Estimator

Hendrick Collision Center
04.2022 - 03.2025
  • Improved customer satisfaction by providing accurate and timely collision repair estimates.
  • Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
  • Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
  • Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
  • Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
  • Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
  • Streamlined the estimating process for increased efficiency and reduced wait times for clients.
  • Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
  • Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
  • Enhanced client trust with thorough explanations of repair recommendations and costs.
  • Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
  • Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
  • Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Monitored project progress to identify and address changes in project scope or budget.

Auto Collision Estimator

Show N Pro Paint and Body
10.2008 - 12.2021
  • Kept comprehensive records of each case using management information software which streamlined workflow processes.
  • Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
  • Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
  • Delivered exceptional customer service by addressing client inquiries promptly and professionally.
  • Analyzed plans and specifications to identify scope and cost of projects.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Improved customer satisfaction by providing accurate and timely collision repair estimates.
  • Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
  • Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
  • Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
  • Streamlined the estimating process for increased efficiency and reduced wait times for clients.
  • Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
  • Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.

Sales Associate

Walmart
02.2006 - 07.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Atlantic High School
Daytona Beach, FL
05-2005

Skills

  • Estimating techniques
  • Insurance negotiation
  • Detail orientation
  • Vehicle inspection
  • Damage assessment
  • CCC One utilization
  • Parts ordering
  • Claims processing
  • Teamwork and collaboration
  • Problem-solving abilities
  • Critical thinking
  • Effective communication
  • Adaptability
  • Professional demeanor

Interests

  • Strategy Games
  • Animal Care

Timeline

Auto Collision Estimator

Hendrick Collision Center
04.2022 - 03.2025

Auto Collision Estimator

Show N Pro Paint and Body
10.2008 - 12.2021

Sales Associate

Walmart
02.2006 - 07.2008

Atlantic High School

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