Amanda Johnston
Laurelville
Summary
Patient Access Representative with extensive experience at Adena Regional Medical Center, excelling in customer relations and conflict resolution. Proven ability to enhance service efficiency through effective communication and training. Proficient in Epic and ECW, consistently ensuring accurate data entry and timely responses to patient inquiries, fostering loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Rep. II Western Urgent Care
Adena Regional Medical Center
02.2022 - 12.2024
- Assisted patients with registration and appointment scheduling processes.
- Verified insurance eligibility and benefits for incoming patients.
- Managed patient check-in procedures to ensure efficient flow.
- Responded to patient inquiries regarding services and billing issues.
- Handled multi-line phone system
- Collected Copays and payments being made on account balances
- End of day balancing of cash drawer
- Scanning orders into patients charts
- Contacting referring providers offices for clarification on orders of patients if needed
- Assisting patients with any questions or concerns regarding their visit(s) and billing questions
Patient Access Rep. II Cardiothroacic and Vascular
Adena Regional Medical Center
08.2015 - 02.2022
- Collaborated with team members to streamline communication processes, improving service efficiency.
- Conducted follow-up calls to resolve client issues, reinforcing positive relationships and loyalty.
- Handled incoming and outgoing faxes
- Scheduled and rescheduled patient appointments
- Entered Physician hospital based charges to be sent to Coding/Billing department
- Managed referrals (incoming and outgoing) and followed up for outgoing referrals
- Multi-line phone system
- Completed FMLA and STD forms
- Ran audits on other PAR coworks and conducted meetings if any errors were found.
- Managed scheduling physician Medical Rep. Meetings
- Worked side by side with medical staff and physicians regarding patient care/concerns
- Collected copays and payments on previous balances
- Balanced cash drawer at end of day
- Worked one on one with patients with question or concerns
- Verified insurance and handled some denials
- Verified and updated correct patient information into their charts
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Trained new staff on operational procedures
- Epic, ECW and Med. Tech Experience
Education
No Degree - Sterile Processing
Columbus State Community College
Columbus, OH01-2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Multi-line phone system
- ECW
- MediTech
- Epic
- Efficient in typing skills
- Conflict/ Problem solving
- Time Management/ Prioritizing
Timeline
Patient Access Rep. II Western Urgent Care
Adena Regional Medical Center
02.2022 - 12.2024
Patient Access Rep. II Cardiothroacic and Vascular
Adena Regional Medical Center
08.2015 - 02.2022
No Degree - Sterile Processing
Columbus State Community College
Similar Profiles
Eden WagnerEden Wagner
Hospital Volunteer at Adena Regional Medical CenterHospital Volunteer at Adena Regional Medical Center
John Peralta-OlivieriJohn Peralta-Olivieri
Urgent Care Physician at Adena Regional Medical CenterUrgent Care Physician at Adena Regional Medical Center
Amy CountrymanAmy Countryman
Registered Nurse at Adena Regional Medical CenterRegistered Nurse at Adena Regional Medical Center
Jessica HelmsJessica Helms
Patient Care Attendant at OhioHealthPatient Care Attendant at OhioHealth
Anthony JonesAnthony Jones
Registered Nurse, Emergency Department at Grant Medical CenterRegistered Nurse, Emergency Department at Grant Medical Center