Amanda Jones
Summary
Meticulous Medical Records Clerk with a 3-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk
Parameds Inc.
03.2019 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Posted billings to medical insurance providers.
Owner/Operator
A Complete Cleaning Solution
01.2008 - 03.2012
- Managed day-to-day business operations.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
Receptionist/Office Manager
Complete Rehab
04.2003 - 04.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Receptionist/Medical Bill Collector
Omni Credit Services
08.1998 - 08.2000
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PA09.2016
High School Diploma -
Troy Athens High School
Troy, MI06.2001
Skills
- Informational Releases
- Clerical Support
- Work Well Independently
- Verbal and Written Communication
- Payment Collection
- Data Entry
- Records Management
- Medical Terminology Understanding
- Medical Records and Documentation
- Patient Health Information Access
- Administrative Duties
- Patient Information Verification
- Customer Service
- Client Satisfaction
- Release of Information Paperwork
- HIPAA Compliance
- Operational Requirements
- Medical Record Safeguarding
- Hospital Inpatient and Outpatient Records
- Quality Control Checks
- Protected Health Information
- Medical Release of Information ROI
- EMR Systems
- PC Proficiency
- Document Control
- Sorting and Labeling
- Telephone Skills
- Business Correspondence
- Database Administration
- Security Awareness
- Customer and Client Relations
- Mail Handling
- Multi-Line Telephone Systems
- Time Management
- Office Administration
- Organization Skills
- Reception Desk Management
- Performance Improvement
- Strategic Planning
- Organization and Efficiency
- Microsoft Office
- Information Retrieval
- Appointment Confirmation
- Answer Telephone Calls
- Billing and Payment Processing
- Patient Reception
- Making Appointments
- Greet Visitors
- Manage Files
- Data Imports
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Records Clerk
Parameds Inc.
03.2019 - Current
Owner/Operator
A Complete Cleaning Solution
01.2008 - 03.2012
Receptionist/Office Manager
Complete Rehab
04.2003 - 04.2006
Receptionist/Medical Bill Collector
Omni Credit Services
08.1998 - 08.2000
Diploma - Medical Billing And Coding
Penn Foster Career School
High School Diploma -
Troy Athens High School
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