Amanda Jones
Las Vegas,NV
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
GameStop
LAS VEGAS, Nevada
05.2017 - 08.2021
- Store Manager of a local store in Las Vegas for 1 year with 2 years of experience as Assistant Store Manager.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Barista and Cashier
Starbucks
Los Angeles, CA
01.2017 - 11.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Inventory Specialist, Supervisor
RGIS
Los Angeles, CA
10.2015 - 01.2017
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
Bartender, Bar Back, and Waitress
Chumley’s Sports Bar
Columbus, OH
10.2015 - 07.2016
- Worked on-campus serving tables throughout the week and bartending on the weekends.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bookseller
Barnes & Noble
Columbus, OH
08.2014 - 10.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Contributed to social media content to engage with customers.
- Maintained records related to sales for store management.
Education
Associate of Arts - Business Accounting
College of Southern Nevada
North Las Vegas, NV12.2023
Bachelor of Arts - Graphic Design
Muskingum University
New Concord, OHSkills
- Mathematical Aptitude
- Team-Oriented
- Certified in Microsoft Office including Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
- MS Office Suite
- Accounts Payable and Receivable
- Quickbooks
- Tax Return Filing
- Bookkeeping
- Adobe Software Proficiency
Affiliations
Store management experience of 2 years. Retail experience of five years, excelling in customer service, cashiering, and sales. Committed to giving the customer the best service and price from the company. Barista with a background of working in a cafe for over a year and a half. 5 Years of a variety of food service, including Starbucks, Chumley’s and McDonald’s. Qualifications Excellent multitasking skills, including handling projects, managing employees and guest service simultaneously. Great time management, finishing tasks and assigned project quickly and efficiently. Strong leadership experience, leading teams and employees for over 5 years. Currently studying Business Accounting and able to assist with moderate computer and technology issues.
Languages
English
Native/ Bilingual
Japanese
Professional
Spanish
Limited
Certification
- Microsoft Office Training - 2023
Timeline
Store Manager
GameStop
05.2017 - 08.2021
Barista and Cashier
Starbucks
01.2017 - 11.2017
Inventory Specialist, Supervisor
RGIS
10.2015 - 01.2017
Bartender, Bar Back, and Waitress
Chumley’s Sports Bar
10.2015 - 07.2016
Bookseller
Barnes & Noble
08.2014 - 10.2015
Associate of Arts - Business Accounting
College of Southern Nevada
Bachelor of Arts - Graphic Design
Muskingum University