Amanda Jones
Charlotte,NC
Summary
Proactive Licensed Insurance Agent and Front Desk Receptionist with extensive experience in client relationship management and administrative support. Expert in recommending tailored insurance solutions and ensuring exceptional customer service. Strong skills in strategic thinking, regulatory compliance awareness, and communication, bringing a comprehensive approach to advancing organizational success.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
TTEC
2017.08 - 2024.01
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Front Desk Receptionist
Clarion Suites
2015.04 - 2017.06
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed approximately 30-35 high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC06.2024
Skills
- Client Relationship Management
- Strong Communication Skills
- Strategic Thinking
- Verbal and written communication
- Collaboration and Teamwork
- Regulatory Compliance Awareness
Accomplishments
- Supervised team of 10-12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Insurance Agent -
Timeline
Licensed Insurance Agent
TTEC
2017.08 - 2024.01
Front Desk Receptionist
Clarion Suites
2015.04 - 2017.06
BBA - Business Administration And Management
Strayer University
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