- Avid Reader
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- DIY and Home Improvement
- Enjoy participating in Mental Health Advocacy for overall physical and mental well-being
- Yoga
- Astrology
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Watching Movies and TV Shows
- Passionate about balancing physical health with mental and emotional wellness
- Animal Care
- Mindfulness Practices
Amanda Jones
Indio,CA
Summary
With a proven track record at Industrial Metal Supply Company, I excel in optimizing supply chain coordination and enhancing customer relations through strategic business planning and effective communication. My expertise in financial management and logistics functions has significantly boosted operational efficiency, achieving a notable increase in client satisfaction and repeat business. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Street Fair Booth Owner
Sole Collective
10.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Do all set up of supplies and product every Saturday and Sunday morning as well as the break down of product and supplies each day.
- Product sourcing and pricing.
- Accommodating customer needs.
- Selling and fitting shoes to clients.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Corporate Transportation Coordinator
Industrial Metal Supply Company
01.2014 - Current
- Created the plan and process for truck dispatch and delivery for the Corporate group.
- Assessed pricing and lanes that would be most cost efficient while also being the most efficient route.
- Handled any real time issues with broken skids, pickup or drop off issues and anything that falls between.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Led shipment scheduling and routing with carriers, enabling reliable sales representative updates.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Developed strategies to reduce transportation costs and increase operational performance.
- Coordinated schedules and communicated changes to internal sales representatives.
Corporate Product Specialist
Industrial Metal Supply Company
01.2014 - Current
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of Copper, Brass, Stainless Steel and other various products.
- Trained and provided coaching to many team members when we transitioned to a new business system.
- Optimized inventory management, ensuring timely availability of products for customers.
- Negotiated with suppliers to secure cost-effective materials without compromising product quality.
- Developed comprehensive business system training materials, significantly improving team knowledge and customer support quality.
- Monitored industry trends to anticipate market needs, guiding development of future product lines.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Analyzed and managed inventory at 6 different full branch locations.
- Created relationships with essential suppliers.
Export Manager
Industrial Metal Supply Company
06.2011 - 01.2021
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Prepared various import, export and supplier forms for customs submittal.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Expanded export market presence by identifying and securing new business opportunities.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
Internal Auditor
Industrial Metal Supply Company
01.2014 - 01.2017
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Produced audit reports.
- Investigated discrepancies discovered during auditing process.
- Documented recommendations to improve internal controls.
Sale Representative
Industrial Metal Supply Company
01.2013 - 01.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Streamlined sales process, reducing time from lead to close.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Customer Support Representative
Industrial Metal Supply Company
01.2012 - 01.2014
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
Branch Buyer
Industrial Metal Supply Company
01.2012 - 01.2014
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Metal Services
Industrial Metal Supply Company
01.2012 - 01.2014
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Handled all customer quoting and pricing.
- Handled all order entry and order follow through.
- Managed machine schedules and the schedules of the group.
- Learned nesting programs to quote material more efficiently.
Front Desk Receptionist
Industrial Metal Supply Company
06.2011 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Camp Counselor
Sierra Canyon Day Camp
01.2007 - 06.2011
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Front Desk Receptionist
Sierra Canyon School
01.2009 - 01.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted in making sure the correctly allowed people were picking up the right children.
- Help run the phones during an evacuation.
Interim Dean of Students
Sierra Canyon School
01.2008 - 01.2009
- Oversaw disciplinary processes with fairness and consistency while adhering to institutional policies.
- Served as a liaison between students, parents, faculty, and administration to facilitate communication and resolve conflicts.
- Promoted a positive campus culture by fostering collaboration among faculty, staff, and students.
- Provided leadership in crisis management situations, ensuring the safety and well-being of all community members.
Interim Transportation Manager
Sierra Canyon School
01.2008 - 01.2009
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Made sure that the right students were on the correct bus route.
- Organized records of vehicles, schedules and completed orders.
Extended Day Care
Sierra Canyon School
01.2006 - 01.2009
- Maintained child safety with proper supervision during various activities.
- Maintained inventory of supplies needed for various activities; ordered materials according to budget constraints.
- Remained in constant communication with parents to update on child progress.
- Assisted students with homework assignments, providing support and guidance as needed.
- Communicated effectively with parents, addressing concerns and providing updates on their child''s progress in the program.
- Enhanced student engagement in the Extended Day Program by developing creative and interactive activities.
- Enforced rules and guidelines by setting clear, concise and enforceable limits.
- Coordinated enrichment activities to promote academic growth, social development, and personal interests among students.
- Managed daily operations of the Extended Day Program, ensuring a safe and structured environment for students.
Cashier
McDonalds Granada Hills
01.2006 - 06.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled food and made sure the orders were correct.
- Cooked the fries.
Education
Bachelor of Science - Recreation And Tourism Management
California State University Northridge
Granada Hills, CA05-2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Planning
- Financial Management
- Purchasing
- Route Planning
- Logistics functions
- Transportation Scheduling
- Shipping Documentation
- Supply Chain Coordination
- Loading & shipping schedules
- Product Training
- Pricing strategy
- Market Analysis
- Sales Support
- Product Documentation
- Sales strategy development
- Warehousing coordination
- Shipping coordination
- Freight forwarding experience
- Office Administration
- Policy compliance
- Oral and written communications
- Daily Audits
- Audit Planning
- Internal Controls
- Report Generation
Interests
Timeline
Street Fair Booth Owner
Sole Collective
10.2022 - Current
Corporate Transportation Coordinator
Industrial Metal Supply Company
01.2014 - Current
Corporate Product Specialist
Industrial Metal Supply Company
01.2014 - Current
Internal Auditor
Industrial Metal Supply Company
01.2014 - 01.2017
Sale Representative
Industrial Metal Supply Company
01.2013 - 01.2014
Customer Support Representative
Industrial Metal Supply Company
01.2012 - 01.2014
Branch Buyer
Industrial Metal Supply Company
01.2012 - 01.2014
Metal Services
Industrial Metal Supply Company
01.2012 - 01.2014
Export Manager
Industrial Metal Supply Company
06.2011 - 01.2021
Front Desk Receptionist
Industrial Metal Supply Company
06.2011 - 01.2013
Front Desk Receptionist
Sierra Canyon School
01.2009 - 01.2011
Interim Dean of Students
Sierra Canyon School
01.2008 - 01.2009
Interim Transportation Manager
Sierra Canyon School
01.2008 - 01.2009
Camp Counselor
Sierra Canyon Day Camp
01.2007 - 06.2011
Extended Day Care
Sierra Canyon School
01.2006 - 01.2009
Cashier
McDonalds Granada Hills
01.2006 - 06.2006
Bachelor of Science - Recreation And Tourism Management
California State University Northridge