Amanda Jones
Lake Toxaway,NC
Summary
Dynamic leader with a proven track record at Parallon, enhancing patient access and satisfaction through effective healthcare management and exceptional team collaboration. Skilled in HIPAA compliance and revenue cycle management, I significantly improved service delivery and staff productivity. Expert in fostering inclusive environments and driving significant financial and operational outcomes.
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering Number years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Organized Patient Access Manager demonstrating superior organizational and task prioritization talents. An effective employee with exceptional knowledge of budgeting, recordkeeping, and business processes. Ready to join a new organization and assist with inpatient registration duties.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Director of Patient Access
Parallon
10.2014 - 10.2024
- Collaborated with clinical departments to optimize patient flow and reduce bottlenecks in service delivery.
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
- Increased employee engagement through regular communication, feedback sessions, and recognition programs.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
- Developed comprehensive training programs for new hires, fostering a knowledgeable and high-performing team.
- Enhanced staff productivity by implementing efficient scheduling and workload distribution strategies.
- Managed budgetary responsibilities, consistently delivering on financial targets while maintaining high-quality services.
- Strengthened patient privacy and data security by implementing strict protocols for staff adherence to HIPAA regulations.
- Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery.
- Ensured accurate data collection for billing purposes by overseeing the implementation of a new electronic health record system.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
Patient Access Representative
Transylvania Community Hospital
06.2007 - 10.2014
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Associate Degree In Nursing - Nursing
South College Asheville
Asheville, NC10.2014
Skills
- Healthcare management
- Staff development
- Revenue cycle management
- Patient satisfaction
- HIPAA compliance
- Effective written and verbal communication
- Effective problem solving
- Team management
- Insurance verification
- Admissions processes
- New staff training
- Strong leadership
- Teamwork
- Teamwork and collaboration
- Customer service
- Staff scheduling
- Data analysis
Timeline
Director of Patient Access
Parallon
10.2014 - 10.2024
Patient Access Representative
Transylvania Community Hospital
06.2007 - 10.2014
Associate Degree In Nursing - Nursing
South College Asheville