Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Jones

Charlestown,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Barista

Charlestown Coffee & Cream
Charlestown, IN
03.2023 - 08.2023
  • Memorized official and off-menu coffee and tea preparations.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Utilized POS system to receive and process customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.

Customer Service Representative

GE Appliances
Louisville, KY
06.2018 - 11.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Department Manager

Hobby Lobby
Louisville, KY
02.2015 - 06.2018
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Lead and manage a team of 5 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Followed safety protocols and company processes and procedures.
  • Operated POS systems efficiently to ensure accuracy of transactions.
  • Assisted in stocking shelves with merchandise.
  • Followed established protocols while performing daily cleaning tasks.

Bather & Boarding Team Member

St Matthews Animal Clinic
Louisville, KY
06.2010 - 11.2011
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Bathed large number of animals during each shift.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Clipped nails, cleaned ears, and brushed teeth according to grooming standards.
  • Walked dogs while enforcing good behavior and manners.
  • Bathed animals using appropriate shampoos, conditioners, and tools.
  • Administered medications and treatments as prescribed by veterinarians.

Education

High School Diploma -

Valor Traditional Academy
Louisville
05-2009

Skills

  • Multitasking and organization
  • Opening and closing duties
  • POS system operation
  • Positive and professional
  • Friendly and outgoing
  • Team collaboration
  • Decision-making

Timeline

Barista

Charlestown Coffee & Cream
03.2023 - 08.2023

Customer Service Representative

GE Appliances
06.2018 - 11.2019

Department Manager

Hobby Lobby
02.2015 - 06.2018

Bather & Boarding Team Member

St Matthews Animal Clinic
06.2010 - 11.2011

High School Diploma -

Valor Traditional Academy

Similar Profiles

CREATE PROFILE
Amanda Jones