Amanda Jones

Dynamic and dependable professional with a proven track record of enhancing customer satisfaction and streamlining operations. At DaysInn, mastered front desk operations and audit processes, significantly reducing errors. Excels in multitasking and organization, with a flair for exceptional customer service and strong communication. Skilled in both cash handling and problem resolution, consistently developing loyal clientele through outstanding service.

Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.

Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.

• Took guest reservations via credit card without a single error over the course of [Number] months.
• Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
• Created and executed a new check-in process for guests arriving late in the evening which helped to shave an average of [Number] minutes off of the prior process.
• Compiled a weekly list of resort activities and provided it to guests at check-in which resulted in a [Number]% decrease in front desk calls.

• Data Privacy for the Hospitality Industry Certificate – International Association of Privacy Professionals.
• Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
• CPR Certification - American Heart Association or Red Cross.