Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Jones

Gainesville,FL

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

22
22
years of professional experience

Work History

Customer Service Specialist

Humana Insurance
10.2019 - 02.2024
  • As a Customer Service Specialist at Humana Insurance, I effectively managed a high volume of inbound calls, addressing customer inquiries, resolving issues, and providing detailed information on insurance products and services. I excelled in delivering exceptional customer service by empathizing with clients, understanding their needs, and ensuring their satisfaction with tailored solutions. My role involved maintaining up-to-date knowledge of insurance regulations and company policies to provide accurate guidance. Additionally, I consistently met performance metrics and contributed to the department's success by providing feedback for continuous improvement initiatives.

Manager

Red Onion Neighborhood Grill
06.2017 - 08.2019
  • As Manager at Red Onion Neighborhood Grill, I oversaw the day-to-day operations of a bustling neighborhood restaurant, ensuring the delivery of exceptional dining experiences. I was responsible for managing a diverse team, including hiring, training, and performance evaluations, while also cultivating a positive work environment. I effectively coordinated front-of-house and back-of-house activities to maintain high standards of food quality, safety, and cleanliness. My role involved financial management tasks, such as budgeting, payroll, and inventory control, to ensure profitability. Additionally, I addressed customer inquiries and resolved any service issues to uphold the restaurant's reputation for outstanding customer service. My leadership contributed to increased efficiency, customer satisfaction, and revenue growth during my tenure.

Assistant Branch Manager

Harbor Community Bank
02.2002 - 06.2017
  • As Assistant Branch Manager at Harbor Community Bank, I oversaw daily branch operations to ensure optimal productivity and exceptional customer service. I managed a team of financial service representatives and tellers, providing training, performance evaluations, and guidance to foster a collaborative and efficient work environment. My role involved implementing bank policies and procedures, ensuring compliance with regulatory standards, and mitigating risks through diligent oversight. I played a pivotal role in developing and executing sales strategies to meet and exceed branch targets, while also nurturing strong relationships with new and existing clients to grow the bank's portfolio. Additionally, I assisted the Branch Manager with budgeting, forecasting, and reporting, contributing to the financial stability and growth of the branch.

Education

High School Diploma -

Mariner High School
Cape Coral, FL
06-1996

Skills

  • Sales growth through upselling
  • Fraud risk management
  • Customer service
  • Dispute resolutions
  • Account analysis expertise
  • Security and safety protocols
  • Customer relations
  • Call center experience

Timeline

Customer Service Specialist

Humana Insurance
10.2019 - 02.2024

Manager

Red Onion Neighborhood Grill
06.2017 - 08.2019

Assistant Branch Manager

Harbor Community Bank
02.2002 - 06.2017

High School Diploma -

Mariner High School

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