Amanda Jordan

* Currently, I spend my time developing for an online gaming server in fivem called PowerRP. Our development team primarily utilizes the Lua programming language for coding and scripting tasks. Players buy assets for the game such as guns, businesses, peds, cars, labs, etc and as a donation developer it is my responsibility to import these assets into the game and make them work properly. When coding its crucial that you pay attention to every detail as even the slightest comma or number out of place could break the entire server. Since working as a developer I feel as if I have become very detail oriented, as well as sharpened my problem solving skills.

Most recently, i worked at Ibex Global where I have gathered over 6 years experience in customer service, problem solving, multitasking, managamenet sales and even more. I started off as a frontline agent answering incoming calls from customers about their technical issues they ahve with their computer, internet, television, phone or devices. As well as being one of the lead salesmen for our online security products and devices. I learned quickly and became one of the best agents at what I do. They then moved me to our chat systems in which I would take three to four chats at a time assisting multiple customers at once while still providing excellent customer service and the best possible resolution to their issue. For the last three years I was an offline team lead for the company. The agents who take the incoming calls would call upon me for assistance if they are not sure what to do next on their call, as well as letting me know when they are approaching time limit so I can push them in the right to direction on how to quickly and most efficiently conclude the call. Additionally, I assumed responsibility for escalated calls from customers dissatisfied with their initial resolution. In these calls, I employ de-escalation techniques to address their concerns and use the company's resources to find them the best possible solution.

In my role at the Child Protective Services (CPS) department, I interacted with clients and supervised visits between parents and children. I handled tasks like answering phones, directing clients to the right person, and addressing any issues they may have had. I also drove clients from one place to another for appts as well as visits, filled out paperwork pertaining to CPS reports/complaints, and made sure to

document every visit. Our main focus was always to ensure the kids were in safe and caring environments.

My job at Alcon was to make the haptics that go on the ends of surgical contacts for cataract surgery. The job included multitasking, complete concentration, and meeting a deadline every week.

As a labor inspector, my day to day duties included conducting safety inspections of carnival rides and inflatables at various events, fairs, and festivals throughout the state of WV. Public safety was always top priority, so if upon inspection I was to discover an inspection sticker past its expiration date, rides that were using unsafe measures to operate, or state guidelines not being followed, I would issue a cease and disist order and have the ride shut down immediately. At the end of the week, I would fill out all the necessary paperwork to document everywhere I had visited and every ride that passed or failed inspection.