Amanda Joseph
Client Success Manager
Florence,SC
Summary
Territory Account Manager with a over 15 years in Customer Service, including technical support, sales, customer care and client retention. Experienced in computer software applications and multiple customer management systems. Proven track record of building customer relationships and successfully closing sales.
Overview
15
15
years of professional experience
Work History
Territory Account Manager
ACS Technologies
02.2020 - 02.2022
- Developed comprehensive account plans for designated key accounts that included account set up, on-going customer support and training on data, software and custom solutions, resulting in discovery of major up-sell opportunities.
- Supervised and analyzed account activity and delinquent reports at account level, resulting in fewer billing and payment errors to shortened delinquent cycle.
- Created client tracking system that allowed the sales team to analyze ongoing customer revenue and usage.
- Increased revenue retention by enhancing and aggressively pursing integrated customer relationships resulting in decreased customer cancellation request.
- Presented comprehensive seminars to nationwide sales team on building client relationships.
- Identified and pursued new sales opportunities as well as current customer up-sell potential in significant new and add-on business for regions.
- • Provided comprehensive knowledge and guidance regarding ACS products and services.
- • Ensured company revenue growth through campaign promotion, customer engagement, and target marketing based on industry and company research matrix.
- • Made outbound and received inbound marketing, sales and client retention calls.
Technical Support Specialist
ACS Technologies
10.2007 - 02.2020
- Resolved technical issues for printers, scanners, and mobile apps resulting in increased customer satisfaction.
- Educated customers on ACS products by using extensive product and industry knowledge to create a more knowledgeable client base.
- Performed data backups and assisted clients with software updates, installs and upgrades.
- Maintained accurate record of each engagement utilizing SalesLogix and SalesForce.
- Assisted clients with setting up Online Giving, text Giving and verifying that merchant accounts have been set up correctly within the system.
Customer Service Representative
Assurant Specialty Property
12.2006 - 10.2007
- Contacted homeowners as well as insurance agencies in order to gather accurate information for their policies.
- Handled 80+ incoming and outgoing calls per day and was able to enter in information and process claims within a timely manner.
- Compiled information about new accounts, entered account information into computers, and file related forms or other documents.
- De-escalated problematic customer concerns, while maintaining a calm friendly demeanor.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
BBA - Criminal Justice
Francis Marion University
Florence, SC05.2007
High School Diploma -
Wilson High School
Florence, SC06.2003
Skills
- Client Consultations
- Staff Training
- Product and Service Sales
- Budget Management
- Email Communication
- Virtual Conferencing (Skype, Slack, Zoom, etc)
- Social Media (Facebook, Twitter, Instagram, etc)
Timeline
Territory Account Manager
ACS Technologies
02.2020 - 02.2022
Technical Support Specialist
ACS Technologies
10.2007 - 02.2020
Customer Service Representative
Assurant Specialty Property
12.2006 - 10.2007
BBA - Criminal Justice
Francis Marion University
High School Diploma -
Wilson High School
Similar Profiles
Thomas BielawskiThomas Bielawski
Associate Mobile Software Engineer at ACS TechnologiesAssociate Mobile Software Engineer at ACS Technologies
Zackary TrotterZackary Trotter
Technical Support Specialist at ACS TechnologiesTechnical Support Specialist at ACS Technologies
Heather LearnHeather Learn
Associate Market Manager at ACS TechnologiesAssociate Market Manager at ACS Technologies